Service Business Development Coordinator

Job Description

Job Description

When you join Peoria Ford, you’re opening the door to a great career. The sky's the limit when you’re on our team. We provide the tools, the training, and the inventory; the rest is up to you. We’re a name that Peoria knows, so you’ll be filled with pride as a member of our team. We offer lucrative pay and benefits and a work environment that makes coming to work each day a little more enjoyable. If you are skilled, enthusiastic, enjoy meeting new people, and want a great career, we’d love to see you on our team.

Benefits

Responsibilities

Answer customer calls and establish follows-up with sales appointments

Respond quickly to internet, phone and live chat inquiries using email, scripts and templates

Provide customers with initial product information and direct them to the appropriate dealership resources

Present initial financing options based on customer needs

Follow up with leads that are not ready to make an appointment or no-show

Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management

Utilize CRM tracking system daily

Qualifications

At least one previous role based in customer service experience

Excellent teammate with collaborative attitude and eagerness to improve

Prompt and courteous demeanor

Positive and hardworking personality

Strong computer skills

Valid driver’s license

We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.