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Customer Service Supervisor (Domestic / Logistics)
CEVA LogisticsEagan, MN, United States26 days ago
Job type
- Full-time
Job descriptionManage the cost efficient movement of shipments and operations during assigned shift. Supervise and train customer service, data entry, and / or dispatch and warehouse personnel assigned to the respective shift. Ensure that all personnel are providing a high level of customer service to both internal and external customers. Oversee prompt and accurate completion of all paperwork associated with movement of inbound and outbound shipments. Ensure timely pick-ups, recoveries, deliveries, and airline and agent selection, while maintaining cost controls. Assist in the preparation and approval of rate quotes or shipment costing for internal and external customers. Communicate pending work and / or unresolved problems to the following shift personnel and the operations manager. Accurately manage and maintain departmental administrative tasks such as accounting, reporting and recordkeeping in accordance with internal policies and state and federal regulations. Conduct annual performance reviews for all staff within department and address all employee performance problems promptly and directly in accordance with personnel policies. Education and Experience : High School Diploma or GED; Bachelor’s Degree in Logistics or Supply Chain Management, Transportation, Finance or related discipline preferred or equivalent combination of work experience and education. Minimum four years related experience. Minimum two years supervisory or lead experience. Minimum two years of industry experience preferred. Skills : Advanced proficiency in Microsoft Office, internet, web-based and job specific software applications. Ability to add, subtract, multiply and divide using units of US and / or international currency, weight, volume and distance measurements. Characteristics : Demonstrated leadership ability. Ability to allocate work assignments and / or responsibilities to others to maximize the organization's and the individual's effectiveness. Customer focused. Ability to make customers and their needs the primary focus; developing and sustaining productive relationships.
Salary Range : $68,000 - $75,000
- This is NOT a warehouse position, this is position is for an office Domestic Supervisor. Warehouse Operations Supervisors will not be considered for this role.
YOUR ROLE
Are you known for your leadership skills? Are you passionate about delivering excellent logistics services? If so, we have an opportunity that would allow you to manage the cost efficient movement of shipments and supervise operations personnel.
WHAT ARE YOU GOING TO DO?
WHAT ARE WE LOOKING FOR?
WHAT DO WE HAVE TO OFFER?
With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.
We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.
It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role.
ABOUT TOMORROW
We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career.
#LI-CA1
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Customer Service Supervisor • Eagan, MN, United States
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