Risk Analyst

Responsibilities :

• Analyze customer information, financial patterns, and transaction data to identify fraud and risk patterns and trends
• Understand standard operating procedures and operate within the established guidelines to mitigate risk
• Document processes and procedures, and maintain accurate and detailed records of all transactions
• Represent Intuit's brand and provide top-notch service while balancing customer empathy with risk policies
• Collaborate effectively with cross-functional teams to resolve customer-related issues
• Identify areas of improvement and propose changes to optimize processes and technology
• Stay up-to-date with industry trends and data knowledge to identify new fraud and risk patterns
• Complete 15-20 inbound calls daily, solving complex Risk & Fraud questions for our merchants.