Lead Client Communications Consultant

Lead Client Communications Consultant

Join Vanguard's Personal Investor Marketing team as a Lead Client Communications Consultant, where you will play a crucial role in shaping how we connect with clients. You'll partner with business, creative, and operational teams to set the strategy and implement external communications that engage and drive outcomes. With a deep understanding of target audiences, campaign planning, and the financial landscape, you'll serve as a central connection point across teams to ensure client touchpoints are crafted and executed flawlessly from conception to measurement. If you're ready to join a mission-driven organization and shape client experiences that help investors reach their goals, this may be the right opportunity for you.

This role :

• Provides consultation to develop external client communications solutions that drive identified outcomes. Translates business strategies and initiatives into messaging and content. Prioritizes communications and messages to maximize impact on target audiences and business outcomes.
• Creates effective and compelling external client communications content based on deep understanding of target audience and the broader operating environment.
• Drives the execution of all phases of the external client communications process, including conception, implementation, and measurement. Leads day-to-day external client communication activities.
• Resolves conflicts over content or external client communication channel recommendations by acting as a trusted advisor to influence, coach, and negotiate with stakeholders.
• Improves end-to-end communication processes by applying current and evolving industry standards, while complying with Vanguard brand. Proactively sources news and stories for broader application.
• Develops and strengthens working relationships with key influencers across the organization and in the industry to support external client communications and business objectives.
• Participates in special projects and performs other duties as assigned.

What it takes :

This role is part of our hybrid work model with Tuesdays Thursdays required in our offices to foster collaboration and relationships. On Mondays and Fridays, our crew will have the option to work remotely, or continue working from our offices in Malvern PA.

Vanguard is not offering visa sponsorship for this position. At Vanguard, we don't just have a missionwe're on a mission. To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.