General Manager

Job Summary

The General Manager oversees the day-to-day operation of all four major areas of hotel operations – Front Office, Housekeeping, Maintenance, and Food and Beverage. Ensures that the hotel is operating within budget guidelines from ownership group and quality guidelines from brand. Coordinates with corporate recruit to ensure proper staffing levels for hotel, manages personnel, budget performance, and financial controls. Resolves guest concerns that have been escalated from other Guest Service personnel.

Prerequisites

Company associates have access to guestrooms and property. As such, character traits of honesty and trustworthiness are essential to this position and must be displayed at all times. Per company policy, potential associates must pass appropriate security clearances.

• College Degree (BS / BA) preferred or equivalent work experience.
• Five years' experience supervising at least 15 associates.
• Three years' experience in hotel management, including managing budgets.
• High school diploma or equivalent.
• Bachelor's degree preferred.
• Prior experience working in Hilton or Marriott family of hotels preferred.

Summary of essential job functions

Required Knowledge, Skills and Abilities

Knowledge :

Skills :

Abilities :

Specific Responsibilities

1. Ensure hotel staff are properly greeting guests, adhering to uniform standards, and appropriately resolving guest complaints so as to provide an atmosphere of hospitality.

2. Manage new hire processes for each department within the property and ensure all newly hired associates complete required paperwork and orientation.

3. Review ongoing training practices to ensure all associates are kept up to date on current policies / procedures.

4. Maintain a professional, cohesive team by hiring, training, coaching, counseling, and developing associates

5. Promote positive morale and friendly attitude.

6. Monitor communication between departments and ensure a timely and accurate flow of information.

7. Develop and execute long and short term financial objectives and exceed budgeted sales and expense goals.

8. Review cost accounts on a weekly basis.

9. Ensure that all equipment is maintained in accordance with service standards and that any outages are reported and resolved as quickly as possible.

10. Complete administrative duties such as scheduling, payroll, inventory, orders, and production controls in a timely manner.

11. Ensure hotel staff are adhering to company rules and policies and oversee implementation of any new rules, policies, or procedures.

12. Maintain certification from a brand approved responsible vendor training program.

13. Maintain business and charitable involvement in the community

14. Inspect guests' rooms, public access areas, and outside grounds for cleanliness, safety, and appearance.

15. Other duties as assigned, that the associates is capable of performing.

Working Conditions / Special Requirements

Positions for possible advancement

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