Client Service Coordinator - 000460Banfield Pet Hospital • Minneapolis, MN, US
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Client Service Coordinator - 000460
Banfield Pet Hospital • Minneapolis, MN, US
2 days ago
Job type
- Full-time
Job descriptionLive and exemplify the Five Principles of Mars, Inc. within self and team. Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team. Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients. Provide professional, efficient and exceptional service at all times. Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services. Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service. Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments. Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures. Conduct administrative functions as necessary. Other job duties as assigned. Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration. Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Organizational ability – Demonstrates a systematic approach in carrying out assignments. Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service. Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement. Computer skills - Comfortably and confidently uses a computer and specialized software. Comprehensive Medical, Dental, and Vision Insurance. Generous Retirement Plans (401(k) and Roth). Best-in-Class Student Debt Relief Program (for Full-Time DVMs). Paid Time Off and Holidays. Top-Tier Mental Health and Wellbeing Resources. Associate Life Insurance (company-paid) & Supplemental Life Insurance. Company-Paid Short- and Long-Term Disability. Flexible Spending Accounts (FSA). Health Savings Account (HSA). Paid Parental Leave. Continuing Education Allowance (for Eligible Positions). Back-Up Child and Elder Care & Family Support Resources. Fertility and Family Building Support. Digital Exercise Therapy. Voluntary Protection Benefits. Legal Plan. Identity Protection. Commuter Benefits. Three Free Optimum Wellness Plans for Pets. Exclusive Discounts.
Join to apply for the Client Service Coordinator - 000460 role at Banfield Pet Hospital
The Client Service Coordinator (CSC) drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.
- Live and exemplify the Five Principles of Mars, Inc. within self and team.
- Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
- Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
- Provide professional, efficient and exceptional service at all times.
- Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
- Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
- Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
- Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
- Conduct administrative functions as necessary.
- Other job duties as assigned.
Essential Responsibilities And Tasks
Capabilities And Experience
Pay Range : $16.16 - $20.66 Hourly
Benefits :
WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER.
Banfield Pet Hospital strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced.
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Client Service Coordinator • Minneapolis, MN, US
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