Temporary Support Associate

Overview

Coach is a global fashion house founded in New York in 1941. We are part of the Tapestry portfolio and committed to being innovative and wholly inclusive. The Sales Support Associate role is an integral part of the store's overall success and efficiency, supporting the brand commitment when servicing customers and maintaining a well-organized sales floor. Accurate and effective work from receipt through the point of sale is essential to this role.

Responsibilities

• Greeting customers warmly, offering your name, and engaging authentically with them.
• Read cues to determine customer needs and provide appropriate assistance.
• Conduct email / name capture where permitted by law.
• Maintain POS accuracy and cash wrap organization and cleanliness.
• Suggest add-ons and sell gift cards; ensure cash and POS media are accurate and in policy.
• Create a lasting impression by thanking customers and encouraging return visits.
• Represent Coach brand appropriately.
• Stockroom / Warehouse
• Receive shipments and transfers; notify management of arrivals.
• Scan cartons / transfers and verify store information; communicate discrepancies.
• Process shipments / transfers per Coach standards and timelines.
• Organize and clean the stockroom daily, including offsite / remote warehouse as applicable.
• Manage stock levels and product ownership; assist with cycle counts and store inventory.
• Maintain loss prevention standards.
• Sales Floor
• Analyze replenishment needs; replenish sales floor or assigned zone.
• Execute visual merchandising and respond to customer requests; communicate price points, features, color, and stock availability.
• Support sales floor activities and maintain housekeeping standards.

Qualifications

Company and Compliance

Tapestry, Inc. is an equal opportunity and affirmative action employer. Employment decisions are based on qualifications and do not consider age, sex, sexual orientation, gender identity or expression, race, color, creed, religion, ethnicity, national origin, disability, marital status, military status, pregnancy, or any other legally protected status. Reasonable accommodations are available for applicants and employees with disabilities or religious beliefs.

Compensation and Benefits

Base pay range : $15.00 to $17.25 per hour. Benefits include health (medical, dental, vision), life and disability insurance, 401(k), and paid time off for wellness and vacations. Eligible employees may receive product discounts and incentive compensation.

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