Help Desk Technician

Description

• Please note a resume is required for this position.

Pay Rate : $21.00 an hour with $2.00 an hour additional shift differential on swing and grave shift

ESSENTIAL DUTIES AND RESPONSIBILITIES

Log, troubleshoot, diagnose, assign track and follow up on Help Desk calls and requests

Facilitate the problem solving process between the end user and IT staff in order to expedient problem resolution

Escalate issues as appropriate

Provide end user support of hardware and software systems

Maintain, review and update department documentation, problem and solution documentation and procedures and processes

Maintain files for IT service requests

Ensure proper protocols are followed for all submitted requests

Track application and system documentation as well as training materials

Monitor the Help Desk ticketing system and ensure all work orders are assigned, updated and handled according to Help Desk procedures

Effectively train end-users to maximize the use of their systems

Provide technical support for multiple locations

KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES

Knowledge and Certification

Required :

Skills

Required :

Demonstrated skills using software tools, and hardware / software troubleshooting skills

Accurate and detail-oriented

Highly organized and ability to adapt quickly to changing priorities

Excellent written, verbal and interpersonal communication skills and the ability to work in a team environment

Excellent problem solving skills

Strong technical understanding of technology, including various hardware, software and networking systems

Abilities

Required :

Ability to work fast and efficiently

Ability to follow established dress code policies and practice good personal hygiene

Ability to interact with guests, coworkers and management in a professional and courteous manner

Ability to independently complete multiple tasks in a professional manner

Ability to speak in a clear, concise and pleasant voice

REQUIRED TRAINING

Treasure Island guest service training

Any position-related training as determined by department manager

PHYSICAL DEMANDS

Must be able to sit for long periods of time with moderate amounts of walking and standing

Must be able to push, pull and grasp objects routinely

Must have the ability to independently lift 25+ pounds routinely

Must have manual dexterity necessary to manipulate computer equipment and related peripherals

Must be able to perform repetitive hand and wrist motions

Must have good eye hand coordination

WORKING ENVIRONMENT

Work is performed primarily in the administration building but may include going onto the gaming floor, which has flashing lights, frequent loud noises and cigarette smoke, and outdoors for events

Must be able to work in cramped, tight quarters

Must be willing to work a flexible schedule including all shifts, weekends and holidays

Occasionally overtime may be required

Extensive computer use

Equal Opportunity Employer

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