Dental Insurance Customer Specialist

A company is looking for a Customer Experience Specialist 1 in a dental contact center.

Key Responsibilities

Handle customer inquiries related to dental insurance plans through inbound / outbound calls

Provide a coordinated customer experience by understanding previous interactions and anticipating needs

Build relationships with customers by delivering accurate information and resolving inquiries in real-time

Required Qualifications

2+ years of customer service experience or equivalent

Experience in call centers or dental insurance preferred

Ability to learn and understand a broad range of insurance products

Proficiency in desktop applications such as MS Office and web browsers

Must pass dental terminology coursework during training