Chat Support Agent

Job Description

This is a remote position.

Join our team at RMH Franchise Corporation as a Chat Support Agent in the Restaurants industry. As a key player in our customer service team, you will be responsible for providing timely and efficient support to our customers through online chat platforms.

Responsibilities :

• Respond to customer inquiries and resolve issues via chat in a professional and timely manner
• Provide accurate information about products, services, and promotions
• Assist customers with order placement, tracking, and cancellations
• Escalate complex issues to the appropriate departments for resolution
• Maintain a high level of customer satisfaction through effective communication

Requirements :

Qualifications :

Benefits :

Requirements

Benefits

Requirements

Excellent written communication skills Ability to multitask and prioritize in a fast-paced environment Strong problem-solving skills and attention to detail Previous customer service experience is a plus Proficiency in using chat support software and CRM systems