Operations Manager

Title :

• Operations Manager Location :  Onsite, Larchmont, NY Compensation :  $75,000.00 - $104,000.00 + 15% Bonus + Full Benefits Day One Flexcar is completely reimagining car ownership.
• We offer the world’s first month-to-month car lease, with insurance and maintenance included.
• Members can swap cars anytime as their needs change, without the commitment or hassle of traditional car ownership.
• By combining operational expertise with technology, data, and AI, we’re transforming every aspect of the customer journey and delivering a more affordable, flexible, and hassle-free alternative to buying or leasing.
• The role oversees the end-to-end flow of inventory through the outbound process, ensuring vehicles are prepared and ready for order on time.
• They manage Ops Specialists’ throughput and SLA performance, identify and resolve bottlenecks or at-risk orders, and collaborate closely with the Service Manager to keep service-needed vehicles on track.
• Additionally, they are responsible for quality assurance of all vehicle readiness.

What you’ll do :

Operational Standards  Ensure vehicle returns are processed within 30 minutes of arrival Review and audit timecards weekly and ensure accurate associate time logging Uphold Flexcar attendance expectations and hold the team accountable when required How Success Will Be Measured Vehicles flipped orderable per day Percent of orders QA ready one day before pickup or delivery Third party cleaning and shuttling spend versus budget Photo quality and listing compliance Team performance, productivity, and attendance Inventory accuracy and audit results Your Core KPIs Customer Experience Score Inventory Availability Score Unavailability Score Fleet Utilization Score What Drives Success for This Role :

Willingness to work outdoors (weather and other conditions vary) Ability to carry tools and equipment (up to 50 lbs.) What tops the tank :

Future Savings :

Benefits :

Weekly Pay Other amazing perks Disclaimer :