Customer Success Representative

Customer Success Representative

S&K Building Services is a fast-growing commercial window cleaning and exterior services business. As we continue to scale across the U.S., we're looking for a reliable and detail-oriented Customer Success Representative to join our team. This role supports our customers and branch teams by managing onboarding, billing, collections, and account updates. You'll be the first point of contact for customers, helping ensure they have a smooth, positive experience from start to finish.

This position will be located at our Headquarters | 4801 Industrial Pkwy, Indianapolis, IN 46226.

What You'll Do

Serve as the first point of contact for customer calls and emails, resolving inquiries quickly and accurately

Set up new customer accounts, ensuring all required documentation (W-9s, COIs, questionnaires, etc.) is received and verified

Prepare, validate, and send invoices; manage and troubleshoot customer billing portals

Follow up on overdue accounts and communicate with customers to resolve payment issues

Accurately post and apply customer payments; escalate any discrepancies when needed

Maintain clean, up-to-date customer data across systems and coordinate updates with branches and HQ

Respond to customer requests for account updates, invoices, or documentation

Deposit cash and checks or forward payments to HQ per company procedures

Build positive relationships with customers and act as a liaison between them and internal teams

Perform other related duties as assigned

Who You Are

You have 2+ years of experience relative to customer service, billing, or administrative experience

You are proficient in Microsoft Office Suite (Excel, Outlook, Word)

You have high attention to detail and strong organizational habits

You are comfortable working independently and managing competing priorities

You have a high degree of accuracy and attention to detail

You reside in the Indianapolis, IN area and are willing and able to work in office

Nice To Have

You have experience in field services or commercial services

You are familiar with accounting or ERP systems

What We Offer

Competitive Hourly Base Pay up to $21

Weekly Pay

Health Care Plan (Medical, Dental & Vision) - Benefits Effective within 30-60 Days of Hire

Retirement Plan (401k with a Company Match)

Paid Time Off (Vacation & Public Holidays)

Training & Development