Talent.com
No longer accepting applications
Contact Center Service & Sales Advisor - Virginia Residents Only - Fully Remote

Contact Center Service & Sales Advisor - Virginia Residents Only - Fully Remote

Delta DefenseWest Bend, WI, US
30+ days ago
Job type
  • Full-time
  • Remote
Job description

Job Category : Contact Center

Requisition Number : CONTA001814

Job Details

Description

  • This opportunity is open to Virginia residents ONLY.
  • Build your future—right where you are.
  • Remote careers for mission-aligned Virginians.

Now that we have your attention, read on.

Position Summary :

Join our dynamic team as a contact center advisor. Your curious spirit and passion for service will combine to deliver an award-winning experience to USCCA members.

Engage with members and prospects through inbound and outbound calls, building deep connections while helping them become the best protectors of themselves and their families.

In this vital role, you'll lean into curiosity to understand individual needs, educate on membership value, execute needs-based sales, and provide outstanding service.This really isn't your typical contact center job—it's a chance to make a difference every day.

Connect, inform, and assist with account updates, payments, and membership purchases in a supportive environment at one of Newsweek's Top 100 America's Most Loved Workplaces.

Are you ready for a career you can BELIEVE in?

  • Do you have a strong belief in the 2nd Amendment?
  • Do you support the natural-born right to armed self-defense?
  • Do you believe in the mission of the U.S. Concealed Carry Association (USCCA)?

    • Delta Defense, LLC is the private company that provides Marketing, Operations and Customer Service for the USCCA.

    The USCCA safeguards life, freedom, and finances for responsible American gun owners. Learn more about the USCCA at https : / / www.usconcealedcarry.com /

  • Elevate your career with us and reap the rewards of your success!
  • Starting salary $19.27 - $20.00 / hour, based on experience
  • Shift premium available based on days and hours worked
  • Eligible for commission
  • 23 Days of Personal Time Off, 8 Company Holidays, plus paid day of Volunteer Service annually
  • Personal Protection, Fitness, and Home Office Reimbursement Program ($500 Annually)
  • Robust Insurance Coverage Options : Medical, Dental, Vision, HSA, FSA, Life, STD, & LTD
  • Complimentary USCCA Elite Membership & Store Discounts

    • Essential Duties & Responsibilities :

  • Field customer, member, and prospect contacts through our digital and voice platforms to troubleshoot and resolve issues that strengthen member relationships.
  • Skip the script and respond to customer inquiries with knowledgeable, respectful, and well thought out answers.
  • Deepen and retain member relationships through engaging conversations.
  • Maintain up-to-date knowledge of our products, services, and promotions.
  • Operate with a "find needs, fill needs" mindset. Provide solutions, offers, and information to match customer needs for product and membership solutions.
  • Sell new memberships and USCCA products that meet the needs of the customer through a "find needs, fill needs" mindset.
  • Handle and resolve customer, member, and prospect concerns with empathy and attention to detail.
  • Follow up with as needed to ensure the best possible service experience.
  • Save / retain members who are contemplating non-renewal of their membership.
  • Meet or exceed established targets and key performance indicators for advisor efficiency, sales, retention, and voice of the customer objectives.
  • Collaborate with your team members and help one another learn and grow.
  • Maintain alignment with the Core Values of Delta Defense and Mission of the USCCA in all interactions.

    • Required Skills / Experience :

  • High School diploma or equivalent required. Associate's degree or higher preferred.
  • Prior work history in a customer service or sales role. Experience in fielding customer concerns in an omni channel environment is a plus.
  • Required to pass and maintain Producer Property and Casualty License. Paid Training is provided for all hires.
  • Excellent interpersonal skills; strong written and verbal communication abilities. Able to quickly establish rapport with people.
  • Demonstrated ability to employ patience, empathy and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory manner.
  • Computer fluency; working knowledge of software applications and advanced internet functions.
  • Passionate about delighting customers and communicating with them through conversation.
  • Able to work equally as well in a team environment, in-office or remotely.
  • Self-defense knowledge and training, familiarity with firearms is preferred, but not necessary.
  • Demonstrates the Core Values of Delta Defense, LLC.

    • We provide 8 weeks of PAID training for this role, so you will be knowledgeable and confident when engaging with our members. Training includes new employee on-boarding, product and systems training, sales and service training and preparation for earning your Producer Property and Casualty License.

  • Must be able to complete Full Time PAID Training (Monday-Friday) for the first 8 weeks upon hire.
  • Training is virtual for remote employees.

    • Currently hiring for this opportunity from the state of Virginia ONLY

    Full Time positions only. This is a 40 hour / week position with 8 hour shifts. Now hiring for the following shifts :

  • Tuesday - Saturday, 1 : 30pm - 10 : 00pm (CDT)
  • Sunday - Thursday, 1 : 30pm - 10 : 00pm (CDT)

    • Why YOU should Work at Delta Defense!

  • We are a fun, fast-paced, and rewarding place to work and grow!
  • Nationally recognized in 2023 and 2024 as a Newsweek Top 100 America's Most Loved Workplace.
  • Top Workplaces USA award in 2022!
  • Named on Inc. 5000 "Fastest Growing Private Companies" list 13 years in a row!
  • Milwaukee Journal Sentinel "Top Workplace" award 7 years in a row!
  • Milwaukee Business Journal "Best Place to Work" award 6 years in a row!

    • Benefits information can be reviewed at : https : / / www.deltadefense.com / careers

    Anticipated application close date : August 1, 2025

  • Please watch your email for next steps after submitting your application. You will be asked to take online assessments in order to complete the application process. We look forward to your application.

    • PM19

    LI#-Remote

    June 20, 2025

    PI986997fd311b-25406-37929464

    Create a job alert for this search

    Service Advisor • West Bend, WI, US

    Related jobs
    100% Work From Home Union Position- Customer Service / Sales

    100% Work From Home Union Position- Customer Service / Sales

    Global EliteElm Grove, Wisconsin, United States, 53122
    Remote
    Full-time
    Work From Home Union Position- Customer Service / Sales.Our company has moved to 100% virtual, work-from-home positions.This position allows you to earn an incredible living without sacrificing your...Show moreLast updated: 30+ days ago
    • Promoted
    Remote Work From Home Call Center Representative Agent - Part Time Panelists Needed

    Remote Work From Home Call Center Representative Agent - Part Time Panelists Needed

    ApexFocusGroupMilwaukee, WI, United States
    Remote
    Full-time +1
    Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible. Call Center Representative Agent experienc...Show moreLast updated: 30+ days ago
    • Promoted
    Outside Sales Agent – Insurance Products

    Outside Sales Agent – Insurance Products

    Platinum Supplemental InsuranceIxonia, WI, US
    Full-time
    Ready to jump-start your career and take charge of your earning potential?.At Platinum Supplemental Insurance, we’re looking for motivated individuals ready to learn, grow, and thrive in a fast-pac...Show moreLast updated: 6 days ago
    • Promoted
    Retail Customer Sales Specialist

    Retail Customer Sales Specialist

    SPECTRUMEldorado, WI, US
    Full-time
    This role requires the ability to work lawfully in the U.Earn $18 / hour base pay, with the potential to earn $22.Plus, enjoy perks like free and discounted internet, TV, and mobile, all while paving...Show moreLast updated: 27 days ago
    • Promoted
    Wireless Retail Sales Associate

    Wireless Retail Sales Associate

    SPECTRUMFond du Lac, WI, US
    Full-time
    This role requires the ability to work lawfully in the U.Earn $18 / hour base pay, with the potential to earn $22.Plus, enjoy perks like free and discounted internet, TV, and mobile, all while paving...Show moreLast updated: 27 days ago
    • Promoted
    Commission-Based Insurance Sales Agent

    Commission-Based Insurance Sales Agent

    Platinum Supplemental InsuranceJohnson Creek, WI, US
    Full-time
    Ready to jump-start your career and take charge of your earning potential?.At Platinum Supplemental Insurance, we’re looking for motivated individuals ready to learn, grow, and thrive in a fast-pac...Show moreLast updated: 6 days ago
    • Promoted
    Disaster Relief Call Center Representative

    Disaster Relief Call Center Representative

    MCIMilwaukee, WI, US
    Full-time
    MCI is a leading business process outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...Show moreLast updated: 14 days ago
    100% Work from Home- Service Rep / Sales

    100% Work from Home- Service Rep / Sales

    Global EliteElm Grove, Wisconsin, United States, 53122
    Remote
    Full-time
    Work from Home- Service Rep / Sales.Our company has moved to 100% virtual, work-from-home positions.This position allows you to earn an incredible living without sacrificing your family life.Were loo...Show moreLast updated: 30+ days ago
    • Promoted
    Retail Sales Specialist

    Retail Sales Specialist

    SPECTRUMFond du Lac, WI, US
    Full-time
    This role requires the ability to work lawfully in the U.Earn $18 / hour base pay, with the potential to earn $22.Plus, enjoy perks like free and discounted internet, TV, and mobile, all while paving...Show moreLast updated: 27 days ago
    • Promoted
    Outside Sales Representative

    Outside Sales Representative

    Platinum Supplemental InsuranceJefferson, WI, US
    Full-time
    Ready to jump-start your career and take charge of your earning potential?.At Platinum Supplemental Insurance, we’re looking for motivated individuals ready to learn, grow, and thrive in a fast-pac...Show moreLast updated: 6 days ago
    • Promoted
    • New!
    Customer Service Advisor

    Customer Service Advisor

    Extension, IncWest Bend, WI, US
    Permanent
    Key Objectives / Role Responsibilities.Support and advise the dealer and key accounts on troubleshooting of the machines. Structure solutions to be consistent with company objectives, policies, and ...Show moreLast updated: 19 hours ago
    • Promoted
    Call Center Agent (Costa Rica)

    Call Center Agent (Costa Rica)

    24 Hours GroupMilwaukee, WI, US
    Full-time
    The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs.Responsible for managing a whole lot of incoming and outgoing calls in the operations.Ident...Show moreLast updated: 15 days ago
    Remote Client Success Consultant

    Remote Client Success Consultant

    Beacon National AgencyMilwaukee, WI, US
    Remote
    Full-time
    Quick Apply
    Join us as a Client Success Consultant and build a career offering Indexed Universal Life (IUL) policies, annuities, and life insurance to individuals looking for financial security.Work flexible h...Show moreLast updated: 30+ days ago
    • Promoted
    Retail Sales Associate

    Retail Sales Associate

    SPECTRUMEldorado, WI, US
    Full-time
    This role requires the ability to work lawfully in the U.Earn $18 / hour base pay, with the potential to earn $22.Plus, enjoy perks like free and discounted internet, TV, and mobile, all while paving...Show moreLast updated: 27 days ago
    • Promoted
    Hurricane Relief Call Center Representative

    Hurricane Relief Call Center Representative

    MCIMilwaukee, WI, US
    Full-time
    MCI is a leading business process outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on...Show moreLast updated: 14 days ago
    • Promoted
    Remote Call CenterCustomer Service Representative

    Remote Call CenterCustomer Service Representative

    MCIMilwaukee, WI, US
    Remote
    Full-time
    Remote Call Center Customer Service Representative.MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our cli...Show moreLast updated: 14 days ago
    Benefits Customer Service Advisor - Work from home (50k-90k per year)

    Benefits Customer Service Advisor - Work from home (50k-90k per year)

    Professional CareersNew Berlin, Wisconsin
    Remote
    Full-time +1
    We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...Show moreLast updated: 14 days ago
    • Promoted
    Outside Insurance Sales Consultant

    Outside Insurance Sales Consultant

    Allstate InsuranceMilwaukee, WI, United States
    Full-time
    At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ...Show moreLast updated: 30+ days ago