Community Health Worker

The Opportunity

One Medical's High Risk team is looking for a Community Health Worker (CHW) to act as the bridge between our patients, community resources, and healthcare services in order to remove barriers and increase wellness. Reporting to the Resource Navigation Program Manager, a CHW is a patient's advocate or liaison, accompanying patients through proactive in-person and virtual or telephone outreach to promote health literacy and increase access to resources needed to live healthier lives. As a key member of the High Risk Care team, CHWs work with patients to identify personal health goals, support care team decision making, and coordinate clinical and complementary services needed to provide high quality health care, while also improving the quality and cultural competence of service delivery. CHWs play a critical role in supporting access to community, state, and federal resources for high risk/high need patients.

The ideal candidate has high levels of flexibility, problem solving, strong communication, and an intimate knowledge of the diverse communities we serve. You are dedicated to serving the community and building meaningful relationships. You are able to manage multiple priorities while maintaining a positive attitude. You are comfortable driving throughout Seattle to reach your patients in their homes and communities, spending the majority of your time in the field and the remaining in One Medical clinics.

CHWs are expected to work within their scope of practice. There is no expected clinical license for this position.

What you'll likely work on:

• Establish and maintain strong interpersonal relationships with patients, community organizations, team members, and partners to support and coordinate services for patients
• For those patients referred for CHW services, identify and initiate referrals for social service programs; including financial, psychosocial, community and state supportive services
• Manage resource-focused care plans as a component of a patient's continuum of care
• Form relationships with and build an inventory of local community organizations that may benefit our patients
• Connect patients to state and local community resources related to housing, transportation, food, and activities of daily living among other social and physical barriers to health.
• Assist patients with completion of applications for accessing eligible benefits and resources
• Promote goal setting and achievement to improve patients' quality of life and self efficacy with patients. Goal definitions are agreed upon by the care team
• Meet with patients in patient-centered and patient-preferred locations (One Medical offices, patient's home, external medical provider facility, community setting)
• Support care team decision making through participation in interdisciplinary team meetings
• Document interactions with patients in electronic medical record in a timely manner while maintaining HIPAA standards and confidentiality of protected health information
• Manage time, set priorities, work independently, and collaborate effectively with an interdisciplinary medical team

These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management

What you'll need:

• At least 2 years of patient facing work experience in social services, community-based case management or healthcare outreach program
• Strong verbal and written communication skills; Spanish Speaking preferred
• Proficient computer skills (Google Workspace - Docs, Sheets, Slides) as well as experience utilizing electronic medical record systems
• Must have access to an independent means of safe and reliable transportation as well as the ability to travel to various locations in the community throughout the day; mileage will be reimbursed at the IRS/Federally established rate
• Community Health Worker certification or advanced education in social services is a plus

This is a full-time, hourly position based in Seattle, Washington that will spend a balanced time in the field and in One Medical clinics.

One Medical is committed to fair and equitable compensation practices. The base salary for this role is $28.75 per hour based on a full-time schedule. Total compensation packages may be based on factors unique to particular candidates, such skill sets, depth of experience, and work location. For more information, visit https://www.onemedical.com/careers/