Project Manager

Job Description

Job Description

Are you a detail-oriented Project Manager who thrives on delivering exceptional results and ensuring client success from kickoff to completion?

Mainstay Technologies is seeking a highly organized, client-focused professional to join our team as a Project Manager. As a key member of our Service Operations team, you'll be instrumental in leading high-impact client and internal projects—from initial scoping and resource planning to successful, on-budget delivery. You bring a deep sense of ownership, a passion for precision, and a strong ability to navigate complex initiatives with clarity and care.

You’ll collaborate across departments, aligning engineering, finance, and leadership stakeholders to ensure projects are executed smoothly and deliver real value to clients. Whether you're managing scope and budgets, forecasting revenue, or fostering cross-functional collaboration, your ability to drive outcomes while maintaining a people-first mindset will play a pivotal role in supporting Mainstay’s mission and long-term success.

What you will be doing

Client Project Management : Use internal systems and work with internal teams to manage client projects, including project hours, budgets, scope, communications, and deadlines.

• Work with internal teams to help define project scope, resource requirements, and cost estimates- creating projects in ConnectWise Manage and Moovila once they have been approved and assigning resources and creating a project plan with the technical team.
• Work with the Engineering team and Technology Solutions Manager to carefully craft project budget hours, keeping tabs on the status and ensuring projects stay within budget.

Oversee the entire project life cycle for all client facing projects, ensuring projects meet deadlines and delivery dates.

Assess time and financial impact of changes and communicate to clients as appropriate.

Understand scope creep for each project, understanding when suggested budgets are not realistic, constraints of the client, and guiding internal teams towards appropriate solutions.

Understand Mainstay’s product and service offerings – their definitions, core characteristics, what determines a successful project, and position and profit margin.

Act as a central source of communication for each project, maintaining regular contact with internal and external partners engaged in delivering our services and products.

Encourage and facilitate collaboration, creating visibility while allowing the team to collaborate independently.

Verify project quality and ensure project effectiveness tailored to client needs.

Close projects on time and communicate to Finance once a project is ready to be billed.

Work to ensure that projects meet the companies’ financial goals for each month and quarter.

Work closely with the Project Coordinator to ensure that project tasks are scheduled out and being executed properly without delays or setbacks.

Project Reporting : Assist the Technology Solutions Manager to develop project reporting.

Work with the Technology Solutions Manager on developing project reporting to create visibility into project statuses.

Work with the Technology Solutions Manager and Director of Engineering on capacity planning for future project work.

Work with Mainstay’s Finance team and the Technology Solutions Manager on forecasting revenue for future projects.

Internal Project Management : Assist in the management of internal Mainstay projects.

Understand the OKR (Objectives and Key Results) and waterfall methodologies to help assist in the management of internal projects and goals.

Assist with scoping and developing future projects that align with Mainstay’s objectives.

Oversee the management of some internal projects and provide support as needed to the various teams.

Ability to work with numerous teams and take ownership of projects and project communications to ensure positive outcomes for internal projects.

What you should be like

You take extreme ownership, lead with empathy, and build strong, trust-based relationships by listening well, reading between the lines, and advocating thoughtfully for both clients and team members. With a sharp eye for gaps and long-term impact, you navigate pressure with maturity, drive toward outcomes, and stay energized as a lifelong learner, always evolving alongside the industry.

Extreme ownership-driving towards the highest quality and setting realistic expectations.

Strong interpersonal skills with the ability to listen well, read people, build relationships, resolve conflicts, and collaborate on solutions.

Ability to lead meetings effectively and drive towards outcomes.

Deal maturely with the pressures of the job and take ownership over outcomes.

Understanding of the needs of both the client and team, advocating for the appropriate side, and building partnership style relationships.

Ability to make quick connections, identify the unspoken truths, identify gaps, and look long-term.

Lifelong learner- excited to explore and apply new trends and developments across the industry.

Qualifications and skills

Two to Four years of project management experience or an equivalent degree or certifications.

CAPM, PMP or equivalent certification a plus.

Good understanding of technology and the operations of a Managed Service Provider.

Experience in using project management tools, budget / time tracking tools and issue tracking software.

ConnectWise experience is a plus.

Moovila (Perfect Project) experience is a plus.

Working proficiency with Microsoft Office and various tools.

Experience in project management methodologies and models.

Strong experience of Microsoft Excel is preferred.

About Mainstay

Mainstay Technologies - IT you trust from a team you enjoy. Mainstay Technologies provides a full IT and Information Security department to small and medium-sized businesses in the northern New England area. As a company in the Best Companies to Work For Hall of Fame, we believe in using the power of technology and of business to help people flourish. This translates to a culture of caring, high-ownership teammates who work hard, enjoy each other immensely, and turn off the work at the end of the workday, to focus on what matters more than work.

It is our commitment to people that makes us who we are. We love what we do, and we love who we do it with. We are driven by our mission : to give more than we get. People are always the ends, never the means. In addition to being a Best Company to Work For, we have also been recognized for Coolest Companies for Young Professionals, “Best of Business” for Managed IT Services, and the Torch Award for Marketplace Ethics.  We have made the Inc. 500 | 5000 List for fastest growing small businesses 5 times.

Benefits

This is a full time, salaried position with a full benefits package, including :

A flexible and fun work environment with events, lunch+ learns, ping pong, snacks, games, and books

Employee Stock Ownership Plan

3 weeks of PTO (4 weeks after 2 years) per year

A 2-week sabbatical at 5 years and a 5-week sabbatical at 10 years

Health, Dental, and Vision Insurance

Disability Insurance

Group and Supplemental Life Insurance

Paid Family Leave

401(k) with 3% match

Training program (including paid certifications, tuition reimbursement, and bonuses on achieving certs)

Paid Volunteer Time Off

Location

We believe in Work-from-Anywhere AND in the value of in-person relationships. We provide nearly unlimited flexibility to work remotely, but we do hold team meetings and all-staffs in person. We maintain a beautiful office in Manchester, NH, and a satellite office in Laconia, and we encourage each team member to choose their own balance of home and in-office work, that maximizes wellbeing. This role requires time each week in the Manchester office. Applicants must live within driving distance.

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