Regional Technical Support Specialist

Job Description

Job Title : Regional Technical Support Specialist

Department : Information Technology

Reports to : Technical Support Supervisor

FLSA Status : Non-Exempt

Position Summary : This position is responsible for providing caliber high-level daily support to all DLC. Work with DLC-IT Team to make sure all new technology setups at the store level are fully deployed and Functional.

Prime responsibility is also to support software, hardware, and network assistance. The Regional Technical Support Specialist must rely heavily on experience, knowledge, and judgement as well as pre-established procedure and instructions to identify, research, and resolve technical problems present through Help Desk tickets, and will document, track, and monitor the problems to ensure a timely resolution.

Essential Duties and Responsibilities :

• Must be able to work between 8 : 00 a.m. to 5 : 00 pm during Office and Store's business hours. Requires to be on-call and availability on weekends, after hours support
• Be able to travel to stores in 'DLC Tech van' around SNV and take ownership of each store's daily IT operations.
• Be able to travel to NNV, Utah, Wisconsin store fronts.
• Be able to support stores in SNV, NNV, Utah and Wisconsin remotely using remote access connections.
• Troubleshoot and resolve trouble tickets related to issues with hardware, software, phones, and the network.
• Verify with the store and user that the issues have been resolved and update the ticketing systems.
• Communicate plan progress and issues in a timely manner to reporting Manager
• Performs other duties or special projects assigned
• Ability to complete multiple simultaneous projects in a timely manner
• Assist DLC users in a professional and service driven manner.
• Follow internal DLC policies and procedures, as well as external compliance regulations to avoid vulnerabilities and ensure that DLC used technology meets compliance standards
• Assist other members of the IT department to complete assignments, projects, to meet goals and objectives
• Be able to provide weekly updates to reporting Manager

Additional Duties :

Additional duties are required when there are times that Wisconsin support is less and need to help with DLC other region IT support.

Requirements for Education and / or Experience :

Essential Requirements for Education and / or Experience :

Specialized Knowledge / Beneficial Skills and Experience

Abilities :

What our employees are saying about us? "Great company to work for! I have a great schedule with great benefits and a 401k plan. would recommend this job to anyone."

"There are a lot of opportunities to grow in this company."

What are you waiting for? APPLY ALREADY!

Dollar Loan Center is an Equal Opportunity Employer. We are committed to cultivating a culture where everyone feels welcomed, valued and respected. Dollar Loan Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

All offers of employment at Dollar Loan Center are contingent upon clear results of a thorough background check. Background checks will be conducted on all final candidates and on all employees who are promoted, as deemed necessary.