Manager, Call Center Operations

Inizio Engage Call Center Operations Manager

Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses.

Responsible for managing, organizing, and coordinating outbound and / or inbound call center programs. Serve as liaison between clients, internal resources / departments, and outside vendors. The Manager, Call Center Operations, in collaboration with the Business Unit Director, must ensure that agreed client objectives are met or exceeded in a manner that is fiscally responsible for both the client and Inizio. Directly or through supervisory staff, manage team(s) of Healthcare Communicators and / or Licensed Healthcare Communicators.

This is your opportunity to join Inizio Engage and represent a top biotechnology company!

What's in it for you?

• Competitive compensation
• Excellent benefits accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave benefits, employee discounts / promotions
• Employee discounts & exclusive promotions
• Recognition programs, contests, and company-wide awards
• Exceptional, collaborative culture
• Best Places to Work in BioPharma (2022, 2023, & 2024)
• Certified Great Place to Work (2022, 2023, 2025)

What will you be doing?

What do you need for this position?

About Inizio Engage

Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.

We believe in our values : We empower everyone / We rise to the challenge / We work as one / We ask what if / We do the right thing, and we will ask you how your personal values align to them.

Inizio Engage is proud to be an equal opportunity employer. Individuals seeking employment at Inizio are considered without regards to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related medical conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. Further, pursuant to applicable local ordinances, Inizio will consider for employment qualified applicants with arrest and conviction records. Inizio Engage is an equal opportunity employer M / F / V / D. We appreciate your interest in our company, however, only qualified candidates will be considered.