Director of Table Games

Director of Table Games

SALARY : DOE

JOB SUMMARY : The Director of Table Games, under the direction of the General Manager, is responsible for the management and supervision of the Table Games Team Members and games offered at Blue Water Resort & Casino (BWRC).

ESSENTIAL DUTIES AND RESPONSIBILITIES :

Acts as the Subject Matter Expert for the organization in developing and implementing a strategic business plan to grow and maintain the Table Games business to an appropriate revenue level for the overall size of the Casino.

Works with the General Manager and Director of Marketing to ensure that the strategic objectives align with both the overall business plan and with the value proposition being presented to the market for our Guests; keeps up to date with changes and trends in the gaming industry.

Develops and implement strategies that support the BWRC value proposition for our guests; ensures all staff follows the BWRC service model by consistently "Welcoming, Serving and Thanking" each of our Guests.

Develops and implements policies and procedures to ensure compliance with applicable regulations and internal controls; uses the stated P&Ps to ensure that consistent expectations are set; communicates with, trains, and holds staff accountable for performance in line with the stated expectations.

Optimizes resources and staffing hours to ensure a high level of guest service, revenue generation, and cost control by effective and efficient scheduling of shifts.

Monitors and sets table limits to accommodate business fluctuations.

Directs and manages a group of Supervisors overseeing Blackjack and / or Poker.

Deal with personnel conflict and effectively discipline underperforming staff members, as well as provide incentives for staff.

Supervise staff in accordance with company policies and procedures.

Conducts interviews, hires, trains, evaluates, provide employee orientation, and discipline all employees as needed.

Establish employee goals and conduct employee performance reviews.

Responsible for staff scheduling to include : Work assignments, employee training, employee vacations, overtime assignment, and back-up for absent employees.

Works closely with and maintains constant, open, and positive communication with the other BWRC Departments, including Security, Surveillance and Tribal Gaming Agency.

Ensures that daily casino logs are maintained with complete and accurate information and that all equipment is maintained and operational.

Develops and administers departmental budgets.

Develops and maintains relationships with outside vendors in order to remain knowledgeable of new products and new gaming technology.

Reports any problems or unusual incidents to General Manager, and / or Security, and Surveillance.

Complies with BlueWater Resort & Casino rules and regulations and ensures that all employees are in compliance.

Complies with Federal, State and Tribal laws.

Works in a safe manner; complies with company and OSHA safety regulations.

Unusual situations will require performing other duties to ensure efficient Guest Service and Blackjack and / or Poker Operations including alcoholic beverage control.

All other duties as assigned (non-gaming functions and issued gaming license permitting).

EDUCATIONAL AND / OR EXPERIENCE REQUIREMENTS : High School Graduate or Equivalent, AA Degree in Business Administration preferred. A minimum of 7 years experience in table games operations with increased responsibilities. Excellent Leadership and Team building skills. Excellent Oral and Written Skills. Minimum 5 years as a dealer and / or dealer training. Computer literate with proficiency in Microsoft Office, E-mail, and Internet. Able to pass a Title 31 exam. Able to work in a Loud and Smoke filled environment. Must complete Liquor Law training class. Able to obtain and retain a gaming license through Tribal Gaming Agency and the State of Arizona Department of Gaming.

PHYSICAL DEMANDS : N / A

ACCESSIBILITY : Restricted