Location: Visiting Angels, Columbus, Ohio
Type: Full-Time, In-Person
Compensation: $63,000-$68,000/yr.
Plus bonuses, commission, benefits, and PTO
Reports to: Executive Director / Ownership
The Office Manager oversees daily administrative and operational functions across two office territories and the Residential Assisted Living (RAL) home.
Primary responsibilities:
Recruiting & Retention
Scheduling Operations
On-Call Schedule Management
Compliance with state and program regulations (SO, VA, etc.)
Secondary responsibilities:
Marketing support
Backup for payroll and billing
Backup support for Client Wellness Manager
Key Responsibilities
Oversee daily operations across both territories and the RAL
Act as the main point of contact for office-related needs
Develop and improve policies, procedures, and workflows
Lead team meetings and set clear expectations and priorities
2.
Recruiting, Retention & Team Management
Recruit, hire, train, and manage staff
Conduct performance reviews and provide coaching
Maintain employee records and ensure HR compliance
Support employee development and retention initiatives
3.
Scheduling Operations
Oversee scheduling to ensure consistent client care
Reduce open shifts, missed shifts, and last-minute changes
Improve staffing reliability through proactive planning
4.
On-Call & After-Hours Coverage
Manage on-call schedules (evenings, weekends, holidays)
Participate in on-call rotation
Handle urgent client and caregiver issues
Document and escalate issues as needed
5.
Compliance & Reporting
Ensure compliance with all applicable laws and programs
Complete and submit weekly and monthly reports
Maintain audit readiness across offices and RAL
6.
Office Administration & Support
Schedule meetings and manage calendars
Maintain office organization and supplies
Provide basic IT and systems support
Manage vendor relationships and contracts
Support onboarding (equipment, system access, etc.)
Coordinate team events and activities
7.
Backup Payroll & Billing
Support payroll processing (time/mileage verification, issue resolution)
Support billing processes and resolve discrepancies
Key Performance Metrics (KPIs)
Applicant-to-hire conversion rate
Time-to-hire
30/60/90-day retention
Overall caregiver retention
% of open shifts at start of week
Shift fill rate
Missed shift rate
Late start rate
Continuity of care (caregivers per client)
Response time
Repeat issues within 30 days
Audit scores
Documentation timeliness
Incident reporting timeliness
Regulatory readiness
Continuity of operations (no missed deadlines during absences)
Qualifications
Associate’s degree in Business Management (preferred)
1+ year experience in home care (preferred)
Proficiency in Google Sheets, Gmail, Google Docs, Wellsky, (Clearcare), Podium, and Paycor (Preferred)
Strong communication and organizational skills
Reliable transportation
Ability to meet all compliance and screening requirements
Office Manager – Senior Home Care • Columbus, OH, US
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