Residential Shift Supervisor

Job Description

Job Description

Since 1929, Little Flower Children and Family Services of New York has been committed to improving the well-being of children, youth, and families across New York City and Long Island. As a nonprofit organization, we provide a broad range of high-quality services including prevention, foster care, residential treatment care, adoption, and integrated medical and mental health services. Our Residential Treatment Center (RTC) in Wading River provides 24 / 7 therapeutic care to youth with complex emotional and behavioral needs in a safe, structured, and healing environment. A career at Little Flower is more than a job — it’s an opportunity to make a lasting impact in the lives of those we serve. To learn more about our mission and programs, visit www.littleflowerny.org.

The Residential Shift Supervisor is responsible for supervising the direct care team on an assigned shift and ensuring consistent implementation of trauma-informed, youth-centered programming in an assigned cottage. This position plays a key role in managing daily cottage routines, supporting behavioral and crisis interventions, coaching staff, and maintaining documentation. The Shift Supervisor ensures staff are meeting all Little Flower policies and OCFS regulations, promoting relational engagement, youth safety, and structured care.

Key Responsibilities :

• Provide on-site leadership and supervision to Youth Development Counselors (YDCs) during assigned shifts, ensuring safe, respectful, and consistent care for all youth.
• Coordinate shift tasks, staff assignments, and scheduling adjustments to maintain OCFS-compliant staff-to-youth ratios.
• Facilitate daily communication through shift change meetings, huddles, and documentation reviews.
• Monitor cottage environments to ensure cleanliness, safety, and therapeutic structure are maintained throughout the shift.
• Respond to and lead de-escalation efforts during behavioral incidents and crises using trauma-informed approaches and ensuring proper documentation.
• Review cottage logs, incident reports, and individual youth plans for accuracy and completion, and support timely communication with leadership.
• Provide real-time coaching and support to direct care staff, reinforcing positive interactions, behavioral strategies, and compliance with treatment plans. Participate in interdisciplinary treatment team meetings, contributing valuable insights from day-to-day interactions with youth and staff.
• Coordinate with the Residential Manager and other team members on performance issues, staffing requirements, or incidents needing further action.
• Model the core values of the program, fostering positive staff-youth relationships, promoting youth voice, and supporting family engagement.
• Support with hiring, disciplinary actions and termination of residential staff.

Qualifications :

Competencies :

Shift coordination and staff supervision, trauma-informed youth engagement, crisis response and behavioral support, documentation and regulatory adherence, team leadership and staff coaching, communication and program consistency.

Why Join Little Flower?

Working Conditions :

EEO Statement :

Little Flower Children and Family Services of New York is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment and welcome applicants from all backgrounds without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other legally protected status.