Role :
Provide support to the assigned Commercial Lenders and other personnel who have loan portfolios.
Essential Functions & Responsibilities :
25% Coordinates the closing process between the Borrower, Loan Operations, and Settlement Agent by completing closing checklist to order loan documents. Reviews title binder, Settlement Statement, and loan documents to ensure that they are accurate, complete, and that they match all approval conditions. Prepares appropriate loan disbursement requests for loan closings. Prepares signed loan packages to be sent in to be booked to core system. Completes clerical tasks such as filing, photocopying, and scanning as necessary.
25% Clears or assists in clearing all Financial Exceptions, Insurance Exceptions, and Loan Documentation Exceptions after closing and on an annual basis as necessary in order to maintain or achieve an acceptable percentage of the loan portfolio. Tracks progress on Exception Tracking Reports. Monitor and make initial contact for any past due payments, future loan maturities, and line renewals.
20% Work with appropriate departments to resolve Member service breaks, answer questions on existing loans / potential loans, and support retail activities by recognizing referral opportunities to other Partners. Provide courteous, responsive, and informed assistance to members in person, by email, and by phone.
15% Obtains information from third parties related to the commercial loan process including ordering appraisals, environmental reports, credit reports, title commitments, flood certifications, draw requests, UCC searches, reviewing all loan documents prior to closing to ensure all approval conditions and requirements are accurate and complete. Help ensure that all regulatory and bank policies are followed on all applications, modifications, and renewals.
10% Coordinates with Loan Officers to obtain information from Borrowers related to the commercial loan process including loan applications, gathering financial information, and opening share and other deposit accounts. Maintain knowledge of business lending products, rates, and terms both within the credit union and in the market.
5% Performs other duties as assigned.
Performance Measurements :
1. Must comply with government and other regulations affecting the credit union industry including, but not limited to, OFAC and the Bank Secrecy Act. Meets or exceeds performance expectations as described in Essential Functions and Responsibilities. Please refer to Annual Performance Goal document for remaining Performance Measurements.
Knowledge and Skills :
Experience : One year to three years of similar or related experience.
Education : A high school education or GED.
Interpersonal Skills : Work involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and / or training others is key at this level. Outside contacts become important and fostering sound relationships with other entities (companies and / or individuals) becomes necessary and often requires the ability to influence and / or sell ideas or services to others.
Other Skills : Skill and ability to use and operate a keyboard (typewriter), computer, calculator, fax machine, copier and telephone. Skill and ability to read and understand financial statements, contracts, applications, computer printouts, manuals and other related materials. Must have the skill and ability to use Microsoft Word and Excel. Candidate must be detailed oriented.
Physical Requirements : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle controls; and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, or kneel. The employee must occasionally lift and / or move up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Work Environment : Work is performed indoors in an office environment with normal potential for exposure to safety and health hazards. May periodically travel to other, similar sites. The noise level in the work environment is usually moderate.
This Job Description is not a complete statement of all duties and responsibilities comprising the position.
Lending Specialist • Roanoke, VA, United States