Are you in a technical support or systems administration role and looking to kickstart your career with a global technology business? At PaperCut, support is more than just fixing issues and receiving phone calls; it is central to our engineering-driven ethos.
Our relationships with our customers have been guided by exceptional technical support and are core to PaperCut's success. This customer-first attitude, with a focus on technical excellence, has converted some of the toughest, most cynical SysAdmins into our biggest advocates.
Reporting to the Regional Support Manager, this is a full-time hybrid role, based in our Portland office, 3 days per week.
Some of the things you'll do...
You will tackle technical issues by thinking customer-first, problem-solving, and providing solutions.
You will interact and communicate via phone, email, web chat, and forum support.
You work as a part of the global support flow, working with our teams in Australia and the UK.
You'll assist channel partners with the PaperCut products, scripting, and print domain questions.
You will consolidate customer feedback on features and attend product planning meetings to represent customers.
You will share knowledge with colleagues through the creation of knowledge base articles and training sessions.
A little about you...
You have a background in Systems Administration or have worked in a Support Engineering role handling complex software tickets.
You love resolving technical issues for customers and ensuring customer satisfaction.
Have strong networking knowledge - comfortable troubleshooting issues involving DNS, firewalls, proxies, TLS/certificates, and general connectivity in complex customer environments.
You ideally have a degree in IT or a related field, or certifications such as Network+ and CompTIA A+.
You can use various network troubleshooting tools (traceroute, ping, nslookup, etc) to identify latency, routing, firewall, or DNS problems.
You have exposure to cloud platforms and have ideally helped administer SaaS based applications like Microsoft Entra, Okta, and Google Workspace.
You love resolving technical issues for customers and ensuring customer satisfaction.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Technical Support Engineer • Portland, OR, US
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