Bilingual Insurance Customer Service Rep

Job Description

Job Description

Join the vibrant team at El Centro, a renowned insurance company nestled in the heart of Nampa, Idaho. We take pride in our dynamic team and our commitment to providing exceptional service to the Hispanic community. We are currently seeking an enthusiastic and positive Bilingual Customer Service Representative to join our team. As a key player in our organization, you will be the friendly face and voice of El Centro, assisting clients with their insurance needs and ensuring a seamless service experience. Your ability to connect with clients, understand their requirements, and provide personalized solutions will be invaluable. Our team thrives on a positive work environment, with a focus on innovation, collaboration, and continuous improvement. At El Centro, we value your passion for helping others and are excited to support your growth and success within our team. Join us, and become part of a supportive community that values each team member's contributions!

Benefits

Hourly Base Salary Based on Experience

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Mon-Fri Schedule

Hands on Training

Life Insurance

Career Growth Opportunities

Retirement Plan

Paid Holidays

Weekends Off

401k

Team Building Activities

Pay Raise Opportunities

Licensing Assistance

Responsibilities

• Customer Engagement : Communicate effectively with clients to assess their needs and ensure exceptional service delivery.
• Problem Resolution : Address client inquiries and resolve any issues efficiently while maintaining satisfaction.
• Information Update : Keep detailed records of client interactions and maintain updated client information.
• Policy Assistance : Assist clients in navigating and understanding their insurance options and policies.
• Support Coordination : Collaborate with internal teams to ensure smooth service delivery and problem resolution for clients.

Requirements