ICAM Application Onboarding Lead

Job Summary :

The Application Onboarding Lead is responsible for coordinating the intake, triage, scheduling, and support of application onboarding processes, ensuring a throughput of 40 applications per month as mandated by the Performance Work Statement (PWS). This role involves managing end-to-end onboarding workflows, resolving blockers, ensuring compliance with authentication and provisioning standards, and providing exceptional customer service to application owners. The Lead will leverage tools like ServiceNow, Okta, and SailPoint to streamline processes and deliver comprehensive documentation.

Job Duties :

• Perform intake and triage of applications, categorizing them by complexity (low, medium, high).
• Coordinate registration, credential issuance, and enrollment workflows for efficient onboarding.
• Monitor onboarding progress and collaborate with system owners to resolve issues promptly.
• Ensure applications meet authentication and provisioning requirements for secure integration.
• Assist application owners in preparing for User Acceptance Testing (UAT).
• Develop and maintain documentation, including intake forms, pipeline schedules, readiness assessments, triage reports, onboarding playbooks / templates, and UAT readiness checklists.
• Utilize collaboration tools (MS Teams, SharePoint) to facilitate communication and coordination.

Required Qualifications :

Preferred Qualifications :