Convention Services Manager

Job Title

Omni Austin Hotel Downtown is seeking a customer-focused Convention Services Manager

Job Description

As a Convention Services Manager, you will act as the liaison between the hotel and client while servicing groups through the planning process and on-site execution of the event or stay.

Responsibilities

• Proven track record of planning, coordinating, and executing conferences, meetings, and group events in a hotel or hospitality setting.
• Understanding of hotel operations, banquets, catering, A / V, group rooms, and F&B, with the ability to lead event logistics across departments for seamless execution.
• Desire to build and maintain strong team and interdepartmental relationships.
• Ability to manage multiple groups and timelines simultaneously while maintaining attention to detail.
• Proactively anticipate challenges and implement effective solutions in real time.
• Prepare detailed and accurate group resumes and banquet event orders to ensure operational success.
• Experience in customizing menus and creative upselling to maximize revenue and ensure profitability.
• Provide accurate forecasting for room block pickup and food / beverage revenue.
• Responsible for the financial management of assigned programs, including accurate estimates, invoices, timely collection of program deposits, and final bill review.
• Participate in all regular and operational meetings as required.
• Mentor to the Marketing & Event Coordinator.
• Serve as the primary liaison between the client and all hotel departments during the planning phase, on-site execution and post event bill review.
• Adhere to all hotel standards.

Qualifications

Omni Hotels & Resorts is an equal opportunity employer - vets / disability.