Information Technology Help Desk Technician

Information Technology Help Desk Technician

Information Technology Help Desk Technician

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Location : 4343 Easton Commons, Columbus, OH 43219

Job Description :

We are seeking a motivated and customer-focused Service Desk Agent to be the first point of contact for users reaching out to our IT Service Desk. This role requires delivering exceptional technical support and customer service in a fast-paced, 24 / 7 environment.

Key Responsibilities :

• Provide high-quality phone support by actively listening, demonstrating empathy, and resolving user issues efficiently.
• Document incidents, problems, and solutions accurately in the tracking system.
• Troubleshoot, diagnose, and resolve hardware and software issues related to enterprise systems.
• Assess, triage, research, and escalate incidents as necessary, ensuring timely resolution.
• Support end users via phone, online chat, and in-person when needed.
• Maintain professionalism and composure while handling conflicts or difficult situations.
• Install, modify, clean up, and repair computer hardware, peripherals, and software.
• Work collaboratively with internal teams to improve support processes and automate workflows.
• Provide after-hours, weekend, and holiday support as required.

Qualifications :

Seniority level

Seniority level

Associate

Employment type

Employment type

Contract

Job function

Job function

Information Technology

Industries

IT Services and IT Consulting

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