Job Description
Patient Care Coordinator
Landford Plastic Surgery / Wilmina Landford, MD
Bethesda, Maryland
Job Summary :
We are seeking an exceptional Patient Care Coordinator to join our team at Landford Plastic Surgery. The successful candidate will have a passion for providing a world-class experience and delivering outstanding customer service, while coordinating consultations and procedures, and ensuring a seamless experience for our patients. This role is ideal for someone with experience in high-end customer-facing positions who thrives in a dynamic and patient-focused environment that is centered around wellness and beauty from the first point of contact to post-procedure care.
Key Responsibilities :
Patient Experience Excellence
- Serve as the first point of contact for new and returning patients, ensuring an exceptional, personalized experience aligned with the high standards of Landford Plastic Surgery
- Strive to exceed surgery sales targets while ensuring patient satisfaction through exceptional service
- Build brand awareness and convert new and drive conversions from consultations to completed surgical procedures
Patient Care
Work closely with Dr. Wilmina Landford to prepare patients for consultations, follow-ups, and surgeries, providing comprehensive information and guidance at each stepProvide cost estimates, collect deposits and payments and schedule proceduresCoordinate pre- and post-op requirements and appointments to ensure optimal outcomes and a positive experienceDevelop and maintain long-term relationships with patients, offering ongoing support and follow-up throughout the patient journey, ensuring all their questions are addressedProvide superior customer service throughout every touchpointAdministrative Duties
Manage patient records, maintain appointment schedules, and handle phone and email inquiries with professionalism, ensuring timely and thorough responsesQualifications
Preferably 2 years experience in a sales or customer / patient-facing role preferably within medical aestheticsFoundational knowledge of plastic surgeryProven ability to make up to 50+ outbound phone calls dailyStrong interpersonal and communication skills with a talent for building rapport for an elite patient experiencePassion for providing white-glove customer service and creating memorable patient experiencesHigh attention to detail and ability to multi-task in a fast-paced environmentSelf-motivated with a drive for results consistent with a proven track record of exceeding sales goalsStrong negotiating skills to persuade and influence othersParticipates and works well in a team-based environmentA professional, polished appearance and demeanor with a proactive approach to problem-solvingWhat We Offer :
Competitive base salary with monthly performance-based incentives to increase overall compensation.Paid time offPaid holidaysComprehensive benefits packageProfessional growth and development opportunities