Program Manager, Talent Strategy & Operations

Overview

About Decagon

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experience. Our AI agents provide intelligent, human-like responses across chat, email, and voice, resolving millions of customer inquiries across every language and at any time.

Since coming out of stealth, Decagon has experienced rapid growth. We partner with industry leaders like Hertz, Eventbrite, Duolingo, Oura, Bilt, Curology, and Samsara to redefine customer experience at scale. We\u2019ve raised over $200M from Bain Capital Ventures, Accel, a16z, BOND Capital, A

• , Elad Gil, and notable angels such as the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.

We\u2019re an in-office company, driven by a shared commitment to excellence and velocity. Our valuesm customers are everything, relentless momentum, winner\u2019s mindset, and stronger together shape how we work and grow as a team.

About the Team

Decagon\u2019s Talent team partners directly with company leadership to shape org design, define what exceptional looks like, and hire the people who will shape our future. We\u2019re Gen AI-native and constantly pushing the boundaries of how Talent teams operate - moving fast, solving hard problems, and playing a critical role in building a world-class organization.

About the Role

Decagon is scaling rapidly, and we\u2019re looking for a Program Manager, Talent Strategy & Operations to design and operationalize the recruiting infrastructure that powers our growth. Your mission : make our Talent team more efficient, data-driven, and impactful.

You\u2019ll own the strategy and execution for key recruiting programs, spanning systems and automation, operational frameworks, candidate experience, and talent brand. This is a role for someone who thrives on building from the ground up and wants to create outsized impact in a high-growth environment.

In this role, you will

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Compensation

$160k - $220k + equity

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