About Hyundai GLOVIS America Inc.
GLOVIS America, Inc. is a third-party logistics provider headquartered in Irvine, CA. Since our inception in 2002, we are committed to delivering our customers products via truck, rail, or ocean vessel throughout the U.S., Canada, and Mexico. Glovis America makes every effort to exceed standards by providing quality service to our customers and vendors of the automotive, freight forwarding, parts distribution, used car, and fuel industries. We cater logistics strategies and processes to our customers' needs by utilizing the latest information systems and advanced technologies.
Summary
The Defects Analyst will be responsible for accurately tracking, monitoring, reporting, and managing defective claims both internally and in conjunction with outside Parts Vendors. This position interacts directly with the Warehouse Supervisor, Parts Supervisor, and Administrative Staff to maintain, organize warehouse, and assist in maintaining accurate inventory.
Responsibilities
Examine and repair internal defects without compromising customers standards
Report accurately defective partsCreate claim entry in AMOS - Create claim entry in VELES ("Defective Parts by VIN & Installer")Save claim data in Excel file ("Defects by location")Track and update information in all systems until final resolution is executedUpon physical defect being brought to Defect Analyst, has to be followed by Defective Part form that correctly describes circumstances of its discoveryPhysical defects must be identified by their claim number at all timesAddress all defects and claims related issues promptlyKeep physical and electronic paper trail of communication with MOBIS and other interested parties pertaining to defects / claimsExecute disposition actions as agreed with MOBISTrack and verify claim resolutionsEnsure allocated parts for heavy installation are ready and transferred to Heavy Department in a timely manner for productionMonitor consumption of light PIO's by heavy department and report irregularitiesSecondaryInspect incoming shipments and report quality issues to MOBIS
Inspect parts that show potential non-conformanceCommunicate inspection findings and ensure the follow-up actions are executed
Document and record all quality concerns for internal record keepingParts status checks performed before month end inventory audit - Count physical parts in warehouse monthlyLocating non-closed, installed parts to solve variance concernsParticipate in inventory reconciling of parts with high discrepancyAnalyze missing installs list from MOBIS before month end audit to close installed PIO on shipped vehiclesCompensation Range
$58,000-$63,000 per year (Subject to Compensation Study Upon Candidate Selection)
Benefits of Working at Hyundai GLOVIS America Inc.
Medical InsuranceVision InsuranceDental InsuranceHealth Care & Dependent Care Flexible Spending Accounts (FSA)Basic Life and AD&D as well as Short-Term & Long-Term DisabilityPaid Vacation, Holidays, and Sick leavePet InsuranceHospital and Critical Illness InsuranceWellness Program and Gym Reimbursement401(k) with Generous MatchingReferral BonusesAuto AllowanceQuarterly Employee Lunches, Summer Refreshments, and Monthly Team Building ActivitiesDiscretionary BonusesTuition ReimbursementBenefits may vary by location. All benefits pursuant to Company policySkills
Strong communication, critical thinking, planning, and organizational skills requiredExcellent written and verbal communication skills preferredEducation & Experience
HS Diploma / GED RequiredBachelor's Degree Preferred
1 - 2 Years of Direct Experience Required2 - 5 Years of Direct Experience Preferred
Fork Lift Certification Class 2 and 3 RequiredTraining in Warehouse Safety and Hazardous Materials PreferredPhysical Requirements
Ability to sit in front of a desk and / or in front of the computer for long periodsRepetitive use of hand / grasping product, writing, and typingLift up to 20lbsCarry up to 20lbsStand / walkReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Working and Environmental Conditions
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Typical office environment with low-level noise exposureThis position is located in the Philadelphia, PA officeCommunication with employees and field partners will be primarily conducted via phone and emailThe above statements are intended to describe the general nature of work performed by employees assigned to this position. They are not intended to be a complete list of all job duties performed by persons in the position. Glovis America reserves the right to revise or amend duties at any time as the needs of the company and requirements of the job change.