Senior Application Support Engineer

Overview

Join to apply for the Senior Application Support Engineer role at Valley Bank , based in Morristown, NJ.

Responsibilities

• Provide software application subject matter expertise to stakeholders including Install, maintain, and monitor Client Service Applications (Windows / Virtual Machines, SAAS) running in our datacenters, cloud, both hosted on-prem.
• Coordinate with Technology partners (Infrastructure, Infosec, Data, Development, Monitoring) on the day-to-day management of application life cycle.
• Perform analyses on software application functionality and suggest improvements.
• Perform analyses on software application functionality, manage expectations, track the intake and resolution of issues, requests, and changes through the Service Now ticketing system.
• Consult and partner with the software development team, internal users, and clients to improve application performance.
• Manage code migration across environments to ensure continued and synchronized functionality.
• Establish the root cause of application errors, receiving escalation and critical concerns from App Engineers.
• Maintain application system documentation to include system reviews, runbooks, knowledge documents, changes, audits, and future application improvement recommendations.
• Document process and monitor application performance metrics.
• Support capacity planning, monitoring, and maintenance of designated application system(s), while identifying trends or problems on monthly summary report.
• Proactively facilitate incidents, lead root cause discovery efforts and log and debug files as it relates to applications and its usage.
• Mentor Application support specialists - engineers on best practices and support related items.
• Ensure that the Valley Bank applications are maintained in a manner that supports delivery of services to the Valley Bank platforms, resilience, and uptime performance statistics.
• Perform quality assurance testing of new application software releases and patches in the application test environment prior to its production release.
• Provide capacity planning, monitoring, and maintenance of designated application system(s), while identifying trends or problems on monthly summary report.
• Lead continuous service Improvement efforts to improve the team's service levels.
• Comply with ITIL standards including, Incidents, request, change, project management.

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