Client Operations ManagerConfidential - Staffing and Recruiting • New York, NY, US
Client Operations Manager
Confidential - Staffing and Recruiting • New York, NY, US
30+ days ago
Job type
- Full-time
Job descriptionVisit client locations regularly to assess operations, meet with leadership, and address performance and / or training issues. Build and maintain strong relationships with client stakeholders, employees, and external partners. Training and Development : Design and deliver ongoing training programs to address client-specific needs, including regulatory updates and best practices. Support employee development initiatives to enhance skills and improve service delivery. Develop and deliver quality improvement coaching and training, leveraging data to recommend materials and skills necessary to increase quality and ensure safety. Manage training requirements and schedules, recommending process improvements based on business intelligence. Act as a mentor to new staff, providing realistic expectations and continuous feedback. Operational Oversight : Collaborate with recruiting and HR teams to ensure timely and quality hires. Support the client in developing and implementing policies to enhance operational effectiveness. Perform quality assurance visits to assess staff proficiencies and recommend or implement training improvements. Develop and implement continuing education programs. Assist with policy and program development as required. Bachelor’s degree in a relevant field; Master’s degree preferred. Five years of management experience, including experience in operational or program oversight. Experience in client relationship management and employee training and development. Familiarity with IT and healthcare programs is strongly preferred. Strong leadership and communication skills (oral and written). Fluent in French preferred Excellent critical thinking and problem-solving abilities. Ability to work independently, manage multiple priorities, and meet deadlines. Proficient in Microsoft Office Suite and other relevant applications required for the job. Must be able to travel up to 40% of the time and hold a valid passport for travel to Canada .
Job Description
Job Description
Client Operations Manager
We are seeking a dedicated and experienced Client Operations Manager to oversee and manage one of our client accounts located in the New York area. This role will require the individual to visit client locations occasionally, and serve as the primary point of contact for addressing performance and training issues for both operational and non-operational employees. The ideal candidate will have a strong background in program oversight, combined with management and training experience to ensure seamless operations and client satisfaction.
Job Duties :
- Client Management :
Act as the primary liaison between the client and internal teams, ensuring effective communication and alignment with client needs.
Conduct onboarding and orientation sessions for new hires, ensuring alignment with client protocols and expectations.
Monitor staffing metrics and work with leadership and Human Resources (HR) to address gaps in workforce coverage.
Minimum Qualifications :
Create a job alert for this search
Operation Manager • New York, NY, US
Related jobs
Join a pre-IPO startup with capital, traction and runway ($240M funded | 40X revenue growth in 4 years | $2T market size).
Work closely with brilliant leaders and team mates from companies like McKi...Show more
IPG Mediabrands is the media and marketing solutions division of Interpublic Group (NYSE : IPG).IPG Mediabrands manages over $47 billion in marketing investment globally on behalf of its clients acr...Show more
Tatari is on a mission to revolutionize TV advertising.We work with some of your favorite disruptor brandslike Calm, Vuori, Rocket Money, and hundreds moreto grow their business using linear and st...Show more
Dentsu Is a Modern Marketing Solutions Company.Our mission is to help clients navigate, progress and thrive in a world of change.
Businesses rely on our integrated network of agencies and specialize...Show more Senior Client Services Manager.Tatari is on a mission to revolutionize TV advertising.We work with some of your favorite disruptor brandslike Calm, Vuori, Rocket Money, and hundreds moreto grow the...Show more 
Manager, Client Operations Services & Legal Project Management.The legal market is undergoing a period of hyper-change, driving opportunities for innovative thinking and hybrid careers.The Client O...Show more
As a Client Solutions Manager, you will serve as the primary liaison and trusted expert between our organization and key clients.
You'll lead strategic initiatives, drive retail performance, and ens...Show more
Genesis10 is seeking a Client Solution Manager for a 6 month contract position with our client located in New York, NY.Are you the right candidate for this opportunity Make sure to read the full de...Show more
If you’re looking to grow in the world of art, furniture and fine art logistics and you have a passion for it, then we may have the perfect role for you!.
We are seeking a talented and driven Client...Show more
Blue Orange Digital is a data and AI consulting firm that helps companies turn complex data into real business outcomes.We partner with organizations across industries to design and deploy scalable...Show more
Find a Career You Can Grow in for the Long Run.Worxweb Solutions is proud to partner with a rapidly growing financial services firm to present an exciting opportunity for experienced professionals ...Show more
This position will primarily be an outbound shift, Monday–Friday, from 12 : 00 PM to 10 : 00 PM.Flexibility is required to cover or train on inbound operations as needed, which runs 1 : 00 AM to 11 : 00 AM...Show more
A three-time Network of the Year winner at Cannes Lions Health and winner of an unprecedented twelve Network of the Year titles from the industry's top five creative award shows, IPG Health is one ...Show more
ModernFi is seeking a Manager, Strategic Client Solutions to serve as a critical subject matter expert (SME) on our market, product, and operational capabilities throughout the entire client journe...Show more
The Client Service Manager leads Tier 3 client relationships and supports delivery coordination across Tier 2 accounts.The role involves managing communications, tracking project deliverables, and ...Show more
At maxRTE, we believe that every patient deserves access to care without financial barriers, and that hospitals should be equipped to provide that care without shouldering uncompensated costs.With ...Show more
At AppWork, we've built a simple, user-friendly.PropTech platform that modernizes maintenance operations.Our platform brings everything into one easy-to-use platform so property managers, maintenan...Show more
Do you want to be a part of a one-of-a-kind deep technology team deploying truly helpful AI experiences to the masses? We are continuing on our ambitious mission and looking for a highly qualified ...Show more
Manager, Contact Center Operations
Jerry.ai • New York, NY, US
Part-time
Last updated: 30+ days ago • Promoted
Manager, Client Operations
IPG Mediabrands • New York, NY, United States
Full-time
Last updated: 30+ days ago • Promoted
Client Services Manager
Tatari • New York, NY, US
Full-time
Last updated: 30+ days ago • Promoted
SVP, Client Operations
Dan Global • New York, NY, US
Full-time +1
Last updated: 9 days ago • Promoted
Senior Client Services Manager
Tatari • New York, NY, US
Full-time
Last updated: 30+ days ago • Promoted
Client Operations & LPM Manager
Ropes & Gray • New York, NY, US
Full-time
Last updated: 30+ days ago • Promoted
Manager Client Solutions
Acosta • Bloomfield, NJ, US
Full-time
Last updated: 30+ days ago • Promoted
Client Solution Manager
Genesis10 • New York, New York, US
Permanent +1
Last updated: 9 days ago • Promoted
Client Manager
Air Sea Packing Group • Long Island City, New York, United States
Full-time
Quick Apply
Last updated: 30+ days ago
Client Success Manager
Blue Orange Digital • New York, New York, .US
Full-time
Quick Apply
Last updated: 30+ days ago
Account Manager
Worxweb Solutions • Red Bank, null, US, 07701
Full-time
Last updated: 18 days ago • Promoted
Manager, Freight Operations
XPO • Somerset, NJ, US
Full-time
Last updated: 30+ days ago • Promoted
Director, Global Client Operations
IPG Health • New York, NY, United States
Full-time
Last updated: 30+ days ago • Promoted
Manager, Strategic Client Solutions
ModernFi • New York, NY, US
Full-time
Last updated: 30+ days ago • Promoted
Client Service Manager
The Boundary • New York, NY, US
Full-time
Quick Apply
Last updated: 25 days ago
Client Success Manager
maxRTE • New York, NY, US
Remote
Full-time
Quick Apply
Last updated: 30+ days ago
Client Success Manager
AppWork • Ramsey, New Jersey, United States, 07446
Full-time
Last updated: 11 days ago
Client Success Manager
Verneek • New York, NY, US
Full-time
Last updated: 21 days ago • Promoted