Remote Customer Engagement Specialist

Job Description

Job Description

The Customer Engagement Specialist provides “white glove” support and service to our customers. The Representative will be responsible for handling a variety of calls, chats, and email communication regarding Hotwire Communication’s suite of technology services and products.

RESPONSIBILITIES :

• Provide technical telephone, IPTV, and Internet support to customers and answer complex questions on function and usage products.
• Perform follow-up testing, and / or troubleshooting to assist customers with the most accurate and timely response to their technical support issue(s).
• Phone, chat and email contact with customers to make recommendations on Hotwire’s Service and resolve issues.
• Resolve customer questions or problems via telephone in areas of system configuration / setup, product functionality, and bugs / enhancements.
• Serve as primary support liaison between Hotwire Communications and our residential customers.
• Possess thorough knowledge of Hotwire Communications product line and other applications utilized by customers.
• Other duties as required or assigned.

QUALIFICATIONS :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

BENEFITS :

We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including :

Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.