IT Technical Support - Tier 2

o Password resets & identity management (MFA experience, SSO, Active Directory)

o Endpoint support (laptops, peripherals, mobile devices)

o Network connectivity & VPN access issues

o Printing and other common office technology support

2. Customer service excellence - ability to deliver white glove, professional service to all employees, including executives.

3. Documentation discipline - skilled at accurate, clear, and complete ticket notation within an ITSM tool (Ivanti preferred but not required)

4. Experience handling a wide range of service desk tickets, with the ability to resolve most without escalation.

5. Strong communication skills - both written and verbal, with the ability to translate technical issues for non-technical users. Proficiency supporting hybrid / remote employees.

• Job Description :

We are seeking a seasoned IT Service Desk Analyst to join our team (with the possibility of extension or conversion to full-time if available at the time). This individual will participate within the Service Desk team to provide front-line technical support in a

• Windows / Mac
• hybrid environment and serve as a first point of contact for all IT issues.
• Additional Skills & Qualifications
• Managing and resolving tickets via Ivanti, phone and email support, and in-person / walk-up requests.
• Troubleshooting and resolving issues related to accounts, hardware, software, VPN / network connectivity, and peripherals.
• Providing white glove service and executive support as needed.
• Ensuring all work is properly logged and documented in the ITSM system.
• Escalating tickets appropriately when issues cannot be resolved internally at the IT Service Desk.
• Contributing to knowledge base documentation and process improvements.
• Prior experience in a Tier 1 or advanced Service Desk environment
• Familiarity with Ivanti ITSM or other major ITSM platforms (ServiceNow, Remedy, Jira Service Management)
• Exposure to O365 / M365 administration (mailbox, Teams, SharePoint support)
• Understanding of ITIL processes (Incident, Request, Problem, Change Management)
• Conducted hardware moved and image machines
• Experience Level

Intermediate Level

• Pay and Benefits

The pay range for this position is $22.00 - $26.00 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)
• Workplace Type

This is a fully onsite position in Colorado Springs,CO.

• Application Deadline

This position is anticipated to close on Oct 17, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.