Director of Continuous Improvement

Job Description

Under the direction of the Executive Director of Analytics & Optimization, the Director of Continuous Improvement is responsible for leading, developing, and managing a team focused on driving operational excellence across non-gaming areas of the property, including Food & Beverage, Hotel, Security, Engineering, Environmental Services, etc. As a strategic partner and true change agent, this individual will lead high-impact initiatives aimed at streamlining processes, improving service delivery, and enhancing the overall guest and employee experience. The role requires close collaboration with property leadership to co-create strategic visions and implement holistic, systems-based solutions that cut across functional areas. This position demands a hands-on leader capable of conducting deep-dive analysis, time and motion studies, and systems-level process evaluations. The successful candidate will demonstrate applied knowledge of continuous improvement methodologies such as Lean, Six Sigma, Kaizen, or Total Quality Management (TQM), and will lead change management efforts to support sustainable improvement across departments. In addition to leading a team, the incumbent will be self-sufficient in the full analytics lifecycle, including data sourcing, cleansing, analysis, visualization, and the presentation of actionable insights to stakeholders. A strong ability to translate complex data into meaningful recommendations for operators is essential. This individual will also be responsible for building and maintaining strong partnerships with cross-functional teams, including Operations, MIS, and Analytics, to ensure data integrity and support the implementation of property optimization initiatives. The ideal candidate will have excellent communication and interpersonal skills, a collaborative approach, and the ability to embed themselves into day-to-day operations to understand business needs and challenges. A bachelor degree in business, management, data science, computer science, statistics, mathematics, economics, finance, or a related field is required. Candidates must have at least five (5) years of relevant experience in continuous improvement, operational excellence, FP&A, or analytics, preferably within the hospitality, leisure, or gaming industry and at least three (3) years in a management role. Prior experience in a resort casino environment is required. Proficiency with analytical tools such as SAS, R, Python, SQL, and business intelligence platforms like Tableau, Power BI, or SAS Visual Analytics is expected. The role requires someone who can manage multiple priorities, thrive in a fast-paced environment, and deliver results under tight timelines. This is an on-site position.

Located on the Mashantucket Pequot reservation, this position will be filled in accordance with Tribal law.