NetDocuments Administrator

Job Summary :

The NetDocuments Administrator is responsible for the configuration, maintenance, and support of the NetDocuments cloud-based document management system (DMS). This role ensures optimal system performance, user access control, integration with enterprise applications, and compliance with organizational policies and legal standards.

Key Responsibilities :

System Administration & Configuration

Manage NetDocuments system settings, workspaces, cabinets, profiles, and templates.

Configure security policies, user roles, and access permissions.

Monitor system performance and troubleshoot issues.

User Support & Training

Provide Tier 2 / 3 support to users across departments.

Develop and deliver training materials and sessions for end-users and power users.

Maintain documentation for system usage and best practices.

Integration & Automation

Collaborate with IT teams to integrate NetDocuments with other enterprise systems (e.g., Microsoft 365, Salesforce, SharePoint).

Support API-based automation and workflows.

Compliance & Governance

Ensure data retention, audit trails, and compliance with legal and regulatory requirements.

Manage document lifecycle policies and metadata standards.

Vendor & License Management

Liaise with NetDocuments support and account teams.

Track license usage and renewals.

3+ years of experience administering NetDocuments or similar DMS platforms.

Strong understanding of document management principles, metadata, and security.

Experience with SSO, Active Directory, and cloud-based integrations.

Excellent communication and problem-solving skills.

Preferred Skills :

Familiarity with legal operations or law firm environments.

Experience with NetDocuments ndOffice, ndSync, and ndMail.

Knowledge of compliance frameworks (e.g., GDPR, HIPAA).

Scripting or automation experience (e.g., PowerShell, REST APIs).