Portfolio Operations Specialist

Elandis • Orlando, FL, US

3 days ago

Job type

Full-time

Job description

Job Description

Position Summary

The Portfolio Operations Specialist is responsible for supporting and enhancing the operational performance of six residential apartment communities located in New Smyrna Beach, Daytona Beach, and Orlando, Florida. This position plays a key role in driving occupancy, resident retention, and revenue growth through focused efforts in renewals, leasing, delinquency management, collections, and marketing. The Portfolio Operations Specialist collaborates closely with onsite property management teams to ensure operational consistency, adherence to company standards, and delivery of exceptional resident experiences.

Essential Duties and Responsibilities

Monitor leasing activity, occupancy levels, and renewal performance across the portfolio to achieve established financial and operational objectives. - Develop and implement renewal strategies to promote resident retention and reduce turnover. - Analyze leasing performance data and provide recommendations to improve results at both the property and portfolio level. - Oversee delinquency management, ensuring consistent application of company standards for collections and legal processes. - Support onsite teams with delinquency reduction strategies, including payment arrangements, follow-up, and resident communications. - Assist with the development, execution, and evaluation of property-specific marketing campaigns to drive qualified traffic and improve occupancy. - Track and analyze marketing effectiveness, providing insights and recommendations for improvement. - Reduce Employee Turnover
Improve resident retention. Collaborate with community teams to design and implement resident engagement initiatives aimed at improving satisfaction and retention. - Prepare, review, and distribute portfolio-level operational reports, highlighting trends, risks, and opportunities. - Act as a liaison between corporate leadership and onsite staff to ensure alignment with company policies, procedures, and performance expectations. - Provide training, mentorship, and operational support to onsite associates in areas such as leasing best practices, delinquency management, and customer service. - Identify operational challenges and recommend corrective actions to improve efficiency and overall performance across the portfolio.

Qualifications

Minimum of three (3) years of experience in property management, multi-site operations, or related field required. - Proven knowledge of leasing, renewals, delinquency, and collections management processes. - Proficiency with property management software platforms (Yardi, RealPage, or comparable systems preferred). - Strong analytical skills with the ability to interpret financial and operational data. - Excellent communication, organizational, and leadership abilities. - Capacity to travel frequently within the New Smyrna Beach, Daytona Beach, and Orlando markets. - Bachelor's degree in Business Administration, Real Estate, or related discipline preferred.

Core Competencies

Results-driven with a focus on occupancy, collections, and resident satisfaction. - Strong analytical and problem-solving abilities with attention to detail. - Effective interpersonal and communication skills with the ability to influence and collaborate across multiple teams. - Organizational agility and the ability to manage multiple priorities and deadlines. - Leadership and mentoring skills with an emphasis on team development and performance improvement.

Performance Metrics (KPIs)

Occupancy & Leasing : - Maintain average portfolio occupancy at or above 95%. - Achieve leasing conversion ratio of 35% or higher from traffic to leases. 2. Renewals : - Achieve renewal rate of 60% or higher across the portfolio. - Reduce non-renewal turnover through proactive resident engagement strategies. 3. Delinquency & Collections : - Maintain portfolio delinquency at or below 2% of total charges. - Ensure collection effectiveness rate of 95%+ of billed charges collected monthly. 4. Marketing & Traffic Generation : - Meet or exceed traffic generation goals per community. - Track and improve cost-per-lease efficiency for marketing spend. 5. Reporting & Compliance : - Deliver accurate and timely weekly and monthly operational reports. - Ensure 100% compliance with company policies and fair housing regulations across all communities. 6. Team Support & Development : - Provide quarterly training sessions for onsite leasing and collections staff. - Support measurable improvements in onsite staff performance and consistency.

Compensation and Benefits

Competitive base salary commensurate with experience. - Performance-based incentive opportunities tied to portfolio KPIs. - Comprehensive benefits package, including health, dental, and vision coverage. - Paid time off, company holidays, and additional leave programs. - Mileage reimbursement for required travel between communities. - Opportunities for ongoing professional development and career advancement within the organization.

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