Customer Service Representative I

Please note this is not a remote position

Pay Rate : $18.00 an hour with $2.00 an hour additional shift differential on swing and grave shift

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Answer incoming calls providing detailed information for the property (including amenities, promotions, events, and Passport club information), provide directions to the property and address complaints
• Manage reservations for the property including hotel, restaurants, dinner cruises and promotional events being sure to accurately quote rates
• Input detailed information into the Property Management System and accurately and efficiently processes advance deposit credit card information
• Alert Security to potential problems and emergencies
• Determine guest room numbers, extensions, request service follow-up calls and provide reservation confirmation numbers
• Assist in promotional events as needed

KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES

Required Knowledge and Certification :

Preferred Knowledge and Certification :

Required Skills :

Required Abilities :

PHYSICAL DEMANDS

WORKING ENVIRONMENT