Technical Manager (Pre-sales Service)

divh2Solar Inverter Technical Specialist / h2pstrongOur Belief : / strong / ppAt SOLPLANET, we are driven by the idea that solar should be accessible to everyone. We strive to create the best possible experience for distributors, installers, and end users. Our solar inverters, energy storage systems, and EV chargers are easy-to-install, reliable and user-friendly. / ppstrongWho We Are : / strong / ppPrivate equity-backed AISWEI is a leading provider of renewable energy solutions, offering solar inverters, batteries, EV chargers, heat pumps, and energy management solutions. With more than 16 years of expertise in RD and manufacturing, AISWEI has a strong technology heritage from both Germany and China. With 32 GW of annual production capacity, AISWEI is one of the largest manufacturers of solar string inverters worldwide. Operating under its own brand in China and its SOLPLANET brand internationally, AISWEI is trusted by leading global brands as an ODM service provider. / ppstrongHow Youll Help Us : / strong / ppstrongPre-sales Technical : / strong / ppHelp customers and sales team to clarify all necessary pre-sales technical questions, designs, solutions, etc. / ppDeliver online or onsite training to Solplanet colleagues, customers such as distributors and installers. / ppSpeak in Solplanet or channel partners online or offline events. / ppCollect market information like market trend, policy, regulation, competitors setup, products, service etc and share internally so that Solplanet can prepare and lead the market. / ppPrepare RBR (Regional Business Review) every quarter. / ppstrongAfter-sales Service : / strong / ppDevelop workable and useful after-sales service infrastructure / methods for Southeast Asia markets. / ppProvide technical troubleshooting support to installers and other customers via phone or digital channels. / ppSupport customers by training, providing application engineering services and general technical consultancy in solar photovoltaic inverters, energy storage systems and EV chargers. / ppDevelop and maintain strong and synergetic relationships with key stakeholders in Solplanets distributor, installer and / or EPC, developer and endusers network. / ppCollaborate with the sales teams to maintain customer relationships, gain customer trust and strengthen customer loyalty. / ppProvide commissioning support (remote or on-site). / ppActively collaborate with international and local colleagues / departments to effectively resolve customer issues. / ppPlan and coordinate the logistics to dispatch inverters for replacement and assist in the collection of inverters. / ppSupport the qualification, onboarding and management of new service partners. / ppAccurately document all relevant case information using CRM software. / ppContinuously identify opportunities to improve products and processes in order to improve customer satisfaction and company cost-effectiveness. / ppRegularly collect feedback such as customer satisfaction to assist in continuous improvement of the after sales process. / p / div