HVAC Service Tech & Team Leader

Job Description

Job Description

Job Title : HVAC Service Tech & Team Leader

Reports : Area Manager

FLSA Status : Non-Exempt

Position Purpose :

The role of the HVAC Service Tech & Team Leader is to contribute to the day-to-day operations of the Technical Services Team. The Team Leader will be the first point of contact for support from the field team and / or service administrator. This role is the liaison between the Admin team and field team. This role will also perform the regular duties of a service technician.

Duties and Responsibilities :

• Works with service coordinator to determine most efficient work assignments : best pair skill sets for start-ups, quoted jobs, service agreement lead technician, service calls, etc.
• Initial Field Report and timesheet auditor - ensure all hours are correct, and timesheets and Field Reports are complete and accurate
• Ensure that all PO’s listed, and reimbursable expenses have a receipt in drop box
• Follow up with appropriate party (coordinator, owner, sales engineer, etc.) on items on Field Report that need to be rescheduled, repairs that need to be quoted, etc.
• Communicate daily status of high-profile jobs to necessary parties (coordinator, owner, sales engineer, etc.)
• Approve tool purchases over $100 but not to exceed $250.00 for team members
• Work with Operations Managers / Directors as well as Human Resources with interviews and hiring process
• Must be able to operate a company vehicle and adhere to company vehicle policy, rules and regulations
• Must be diligent in properly caring for and maintaining a company vehicle
• First point of contact in ensuring team is properly and timely completing vehicle inspections, vehicle maintenance, PPE inspections, vehicle inventory, emergency equipment inspections, etc.
• Establish a monthly technical training schedule for their team members.
• Lead execution of in-house training for their team and determine content as needed to fill gaps and promote service growth
• Review individual technician performance with Operations Manager / Director prior to annual review and assist in the annual review process
• Monitor Work In Progress (WIP) and advise / assist Operations Manager / Director to answer questions for his teams’ backlog and billing issues
• Manage job profitability (Gross Margin / Gross Profit) review of team’s performance and held accountable for their team’s financial success
• Remain in on-call rotation
• Continue servicing a variety of HVAC products and equipment and ensure customer satisfaction as well as other duties as listed in the service tech role

Education & Experience Requirements :

Required Knowledge, Skills and Abilities :

Physical Demands :

This job description is intended to provide information regarding the essential functions and basic duties of this position. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and duties that could be assigned. Additional functions and requirements may be assigned by management as it deems appropriate. This document does not constitute a contract and is subject to change at the discretion of Hoffman Mechanical Solutions.

EOE / Disabled / Vets