Sales & Service Representative

Sales & Service Representative

MRC Global serves the oil and gas industry across the upstream, midstream and downstream sectors as well as the chemical and gas distribution market sectors worldwide.

Job Purpose

The Sales & Service Representative is responsible for delivering business-to-business customer service throughout the order process of pipe, valves, and fitting products (PVF). This role involves creating and entering quotes, processing customer orders, and resolving customer issues. It is critical in maximizing customer value while supporting MRC Global's strategies for safety, gross margin growth, and financial / operational performance.

Key Duties & Responsibilities

• Respond to customer quote requests by sourcing products from inventory or external suppliers.
• Build quotes that create customer value and profitability for MRC Global.
• Identify and pursue sales opportunities to support overall growth.
• Engage proactively with customers, using product knowledge to recommend solutions.
• Use MRC Global systems / software for quotes, order processing, vendor POs, and related tasks.
• Adhere to customer contract requirements (pricing, freight, delivery, KPIs).
• Monitor shipping / delivery status and communicate updates to customers.
• Resolve customer concerns using a problem-solving approach.
• Ensure quoted products comply with approved manufacturer lists (AML) or specifications.
• Reference customer guides and consult with internal / external resources to enhance service.
• Handle advanced customer needs (external labor, RMAs, PO changes, special invoicing).
• Communicate professionally with customers, suppliers, and coworkers.

Required Experience

Skills & Abilities

Working Conditions

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.