E-Commerce Merchandising Specialist

NFI Parts E-Commerce Site Merchandising Specialist

NFI Parts is North America's most comprehensive organization providing parts, technical publications, training, and support for buses and motor coaches. NFI Parts is the parts division of NFI Group, providing replacement parts for New Flyer transit buses, MCI motor coaches, ADL buses, ARBOC vehicles, as well as the product lines for the acquired NABI and Orion parts businesses. Additionally, NFI Parts has extensive cross references for parts that are common with other bus, coach, and cutaway product lines and has a mature supply base and established relationships with over 1,000 suppliers.

The E-Commerce Site Merchandising Specialist will play a pivotal role in managing and optimizing the end-to-end operations of our eCommerce business. Responsibilities will encompass order management, business development, customer service, inventory management, pricing strategy, along with collaboration with various departments within NFI Parts. This multifaceted role requires a dynamic individual with the ability to navigate the complexities of the eCommerce landscape, ensuring seamless customer experiences and operational efficiency.

Own the entire order management process including order entry, shipment confirmation, and various other processes.

Coordinate with Parts Operations, Parts and Procurement, Business Systems, and other Parts teams to develop process improvements and ensure maintenance of eCommerce platforms.

Oversee product pricing and identify opportunities to grow product sales and margins with pricing increases or decreases.

Collaborate with the eCommerce team on new product development including identifying new opportunities, creating new product listings, key work optimization and other business development functions.

Analyze various eCommerce metrics to detect areas of improvement within existing product portfolio.

Monitor eCommerce platform inboxes, providing timely responses to customer messages regarding product and order related inquiries.

Degree in Business, Marketing or related field preferred.

2+ years experience in E-Commerce, Business Development, or Marketing related field.

Computer skills, including proficiency in Microsoft Office, Excel.

Excellent organizational and communication (written and verbal) skills.

Strong analytical and problem-solving abilities.