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Global Services Tech I

Ashley Furniture IndustriesPearl, MS, US

15 hours ago

Job type

Full-time

Job description

Global Services Tech I (Verona site)

Monday-Friday (8am-4 : 30pm) (ONSITE)

Position Overview We are seeking a Global Services Tech I to provide comprehensive technical support for end-users across our organization. This role focuses on hardware / software troubleshooting, device deployment, and IT asset management while delivering exceptional customer service.

Primary Responsibilities

Technical Support

Manage IT ticketing system for hardware and software issues
Image and deploy desktops, laptops, and tablets
Troubleshoot end-user technical issues across multiple platforms
Install and maintain printer systems (Laser, Thermal, Check, Badge)
Support barcode scanner operations
Assist with network cabling installation and maintenance

System Management

Configure and troubleshoot software applications

Monitor IT asset inventory

Track warranty periods

Maintain equipment documentation

Support system installations

Professional Interaction

Coordinate with vendors on IT systems

Follow established escalation procedures

Collaborate with GTS2+ technicians

Maintain professional communication with all stakeholders

Support cross-functional teams

Required Qualifications

Technical support experience

Hardware / software troubleshooting skills

Strong customer service orientation

Basic networking knowledge

Equipment maintenance experience

Technical Skills

Desktop imaging and deployment

Printer system maintenance

Network cabling experience

Asset management

Ticketing system proficiency

Professional Skills

Excellent communication abilities

Problem-solving capabilities

Team collaboration

Time management

Documentation expertise

Physical Requirements

Ability to use ladders and lifts

Cable installation capabilities

Equipment handling proficiency

Additional Requirements

Commitment to company core values

Professional demeanor

Attention to detail

Organizational skills

Customer-focused mindset

This position offers opportunities for growth while contributing to our organization's technical support excellence. The ideal candidate will combine technical aptitude with strong interpersonal skills to deliver exceptional end-user support.

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Service Tech • Pearl, MS, US

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