Senior Director Custodial Services

Custodial Operations Manager

Lead and manage custodial operations across facilities and fleet (over 1,000 vehicles and dozens of properties), ensuring safe, clean, and efficient environments for both customers and employees. This senior role reports to the Deputy Chief Operations Officer and oversees over 400 staff and contractors. Develops, implements and enforces standards for the cleanliness and general maintenance of buildings and all revenue vehicles. Develops if needed and / or ensures that standard operating procedures are carried out within the area of work which is aligned with all Custodial Services initiatives Authority wide. Ensure that customer complaints related to the area of work are addressed in accordance with Authority policies. Directs and oversees all labor relations and human resource related activities for Custodial Operations including grievances, arbitrations, new hires, terminations, and payroll. Participates in grievances as required. Support QA / QC initiative program to ensure the effectiveness of maintenance. Uses knowledge of Maintenance Buildings, Stations & Vehicle Equipment to develop goals, rules, schedules, and programs designed to improve the safety, quality, cleanliness, productivity, and efficiency of Custodial Operations. Develops key metrics / KPI's to determine efficacy of the Custodial initiatives and programs. Modifies according to the results. Determines adequacy of manpower and employee training to ensure the excellent presentation of various Buildings, Stations, and vehicles. Prepares data for development of custodial budget. Monitor and control budget expenditures. Interprets Authority policy and administrative directives and establish maintenance rules and procedures to implement them.