Service Technician, Orthotics, Full Time, Days

Inspire health. Serve with compassion. Be the difference.

Job Summary

Responsible for service technician functions for Prisma Health durable medical equipment (DME) and supplies. Cleans, bags, and tags equipment appropriately to ensure that deliveries are patient ready. Coordinates the safe handling, transporting, and documentation of equipment and supplies.

Essential Functions

All team members are expected to be knowledgeable and compliant with Prisma Health's values : Inspire health. Serve with compassion. Be the difference.

Works as patient contact in coordinating and then safely delivering, transferring, and picking up equipment and supplies.

Evaluates and educates the new patient / caregiver in areas of company overview, patient rights and responsibilities, advance directives, infection control and equipment cleaning, home safety, emergency preparedness, and use of equipment and supplies.

Curbside cleans equipment and transports appropriately. Maintains organization and infection control responsibilities in the vehicle and warehouse at all times. Cleans, bags, and tags equipment appropriately. Ensures that equipment selected for deliveries is clean and patient ready.

Ensures that all preventive maintenance visits are made in coordination with schedule. Completes a check list designed to ensure understanding and appropriate use of equipment and supplies. Communicates any patient concerns to a respiratory therapy staff member or manager.

Encourages patient to complete Patient Satisfaction Survey and instructs the patient on where they can find that survey in the booklet.

Educates the patient / caregiver in regard to financial responsibility and how medical equipment billing is accomplished.

Provides patients / caregiver with a copy of the delivery, switch out or pick up ticket with all items listed accurately. Collects serial and lot numbers for appropriate equipment / supplies. Ensures appropriate signatures are collected and witnessed.

Reports any shortages of inventory equipment / supplies to the warehouse coordinator so that replacements may be ordered immediately. Maintains adequate supplies on vehicle.

Submits all completed paperwork within one working day.

Rotates on-call with other service technicians and acts under the guidance of the on-call therapist.

Assists in receiving purchased equipment / supplies, testing and documentation of new equipment and placing into active inventory. Ensures that all mail outs are completed daily with associated documentation.

Performs other duties as assigned.

Supervisory / Management Responsibilities

This is a non-management job that will report to a supervisor, manager, director or executive.

Minimum Requirements

Education - High School diploma or equivalent preferred.

Experience - Two (2) years patient education / delivery or customer service experience

In Lieu Of

NA

Required Certifications, Registrations, Licenses

A valid driver's license; an acceptable motor vehicle record, as defined by the Acceptable Motor Vehicle Record (MVR) Chart; and proof of auto insurance.

Knowledge, Skills and Abilities

Current Driver's License with dependable, insured vehicle

Work Shift

Day (United States of America)

Location

Equipped For Life

Facility

4003 Equipped For Life

Department

40037402 Orthotics

Share your talent with us! Our vision is simple : to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.