Service Manager - Lone Star Chevrolet

Job Description

Job Description

Company Description

At  Lone Star Chevrolet,  a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Sonic Automotive is a multi-billion dollar Fortune 500 company and one of the largest automotive dealer groups in the country with 100+ dealerships nationwide across 25 brands.

Compensation (Draw / Commission) :

• Performance-based earnings range : $150,000  - 225,000 + /  year

Job Description

The Service Manager plays a key leadership role within the dealership’s fixed operations team.

Reporting directly to the Service Director , this position oversees day-to-day service department operations, ensuring exceptional customer satisfaction, efficient workflow, and consistent profitability.

Duties and Responsibilities

Lead daily service drive and shop operations to achieve department goals for productivity, CSI, and profitability.

Manage and develop a team of Service Advisors, Technicians, and support staff to ensure high performance and engagement.

Monitor technician scheduling, dispatch, repair order flow, and labor efficiency.

Partner closely with the Service Director to analyze financial statements, identify improvement areas, and execute process enhancements.

Resolve customer concerns and escalations with professionalism and urgency.

Maintain compliance with OEM and dealership standards, including warranty administration and safety protocols.

Ensure accurate documentation and timely completion of repair orders.

Drive upsell opportunities through effective advisor coaching and service menu execution.

Collaborate cross-functionally with Parts, Sales, and Accounting to ensure smooth dealership operations.

Participate in hiring, onboarding, and ongoing training of service team members.

Qualifications

Minimum 5+ years of progressive experience in automotive service management, including supervisory or lead roles.

Proven success managing high-volume service operations within a franchised dealership environment.

Strong understanding of financial performance metrics.

Excellent leadership, communication, and conflict-resolution skills.

All applicants must be authorized to work in the USA.

All applicants must be able to demonstrate ability to pass pre-employment testing to include background check, drug test, Motor Vehicle Report check, and have a valid driver's license.

Preferred Qualifications :

Prior Chevrolet or GM dealership experience.

Proficiency with CDK, Reynolds & Reynolds, or similar DMS platforms.

Additional Information

Compensation (Draw / Commission) :

Performance-based earnings range : $150,000  - 225,000 + /  year

Actual earnings depend on performance. High-performers who consistently meet and exceed store and corporate goals often earn well above this range.

Schedule :

FULL TIME

Sundays Always Off

Saturday Availability Required

Perks & Benefits :

Medical, Dental & Vision Insurance

401(k) with Company Match

Paid Time Off that Grows with You

Sundays Always Off

Closed on Thanksgiving & Christmas

Employee Pricing on Purchases & Leases

Free & Discounted Gym Membership Options

Exclusive Travel Deals on Hotels, Rentals & Airfare

Career Growth in a Fortune 500 Company

All your information will be kept confidential in accordance with EEO guidelines