Franchise Operations Manager

Job Description

Job Title : Franchise Operations Manager

Location : San Diego area (travel required)

Employment Type : Full-Time

Company Overview

French Florist is a floral boutique reimagining what it means to give and receive flowers. Our handcrafted arrangements are intentionally designed by expert floral designers using only the highest-quality blooms sourced from the best farms around the world. Whether for celebration, connection, or simply delight, our flowers do more than decorate—they elevate and transform moments.

With three successful company-owned boutiques in Los Angeles and a growing franchise network, French Florist is on a mission to create a more loving and compassionate world through flowers. As purveyors of beauty and connection, we don’t just deliver arrangements—we deliver emotion, meaning, and magic.

Position Overview

The Franchise Operations Manager is a hands-on, multi-functional role that supports the growth and success of our franchise network through training, field coaching, operational support, and continuous improvement initiatives. This person will own franchisee training and development, serve as a performance coach, and act as a process and support resource for new and existing locations.

This role is ideal for someone who thrives in a dynamic, fast-paced environment and enjoys building relationships, solving problems, and creating meaningful impact across a growing system.

Key Responsibilities

Training and Development

• Design, update, and deliver effective training materials and programs that support franchisee performance in areas such as operational, marketing, and financial best practices.
• Facilitate virtual and in-person training sessions, workshops, and conferences.
• Maintain and manage knowledge resources in our learning management system (LMS) and other platforms.
• Assess training effectiveness and drive continuous improvement through feedback and performance metrics.

Franchisee Coaching and Support

Operational Excellence and Process Support

Travel & Field Work

Success Metrics

Qualifications

Benefits