Acuity is seeking a Field Claims Representative to investigate and resolve Commercial and Personal Lines claims with empathy, passion, and a sense of urgency. Desired experience includes handling multiline claims, including Commercial Auto, and Litigation experience a plus. Acuity looks to our Field Claims Representatives to handle the entire claim from the investigation of a loss to the determination of coverage and liability, to disposition including litigation if necessary.
Internal Deadline to Apply : November 1, 2024
ESSENTIAL FUNCTIONS :
Organizes work and arranges for immediate contact with all pertinent parties surrounding claim assignment
Completes a thorough investigation to determine coverage, assess liability and evaluate damages
Conducts investigations and provides customer follow-up in person
Evaluates, revises or recommends reserve changes
Inspects and determines property damage
Understands basic anatomy, medical terminology and has ability to decipher medical records and bills
Identifies and pursues all subrogation opportunities
Employs customer service concepts and requirements
Identifies potentially fraudulent claims and promptly refers them to the SIU
Maintains a sense of urgency while implementing proactive claim handling plans and procedures
Properly and effectively utilizes sound judgment, discretion and settlement authority to resolve claims through negotiation, settlement or denial
Regular and predictable attendance
Performs other duties as assigned
EDUCATION :
College degree or equivalent
EXPERIENCE :
5 years of multi-line claim adjusting, preferably in the field
OTHER QUALIFICATIONS :
Knowledgeable in all matters relating to property and casualty claims practices, policies and procedures
Good written and verbal communication skills
Organizational and time management skills
Basic understanding of state statutes and case laws
Customer service oriented
Efficient use of laptop and associated software, including e-mail and word processing
Work independently
This job is classified as exempt.
The salary range for this position is $60,000-$123,000 annually. This salary range is an estimate and the actual salary will vary based on applicant’s education, experience, knowledge, skills, and abilities.