Job Description
Job Description
Description : Role :
Team Leads are positive and motivating leaders for the entire team. Team Leads support location leadership in fostering a positive culture and contributing to the personal development of their teammates. This position ensures the proper training and execution of revenue-driving practices and guest service skills by all game master and front desk teammates. Team Leads are responsible for the day-to-day operations of the location during the shifts they are scheduled. They maintain complete ownership and accountability over the cleanliness and maintenance of the location. They play an integral role in the communication and carryout of processes and procedures passed down by the General Manager.
Responsibilities :
TRAINING AND TEAM DEVELOPMENT : Supporting hiring and developing confident, cross-trained teammates.
- Responsible for leading the training of teammates in the Front Desk position
- Ensures all the proper skills and guest service abilities are instilled with new hires and maintained with veteran teammates
- Sets and tracks personal goals in Paylocity
Absorb
Key SkillsPaylocitySTORE OPERATIONS : Leading the shift and managing the location day-to-day.
Oversees carryout of day to day operations, ensuring that all bookings and guests are handled with careCreates a plan for executing each wave of bookings and managing the timing and completion of team member breaksAssists in finding coverage and facilitating shift swaps when neededPerforms Game Master and / or Front Desk duties on a daily basisLabor Management & Daily HPE :Monitors daily HPE trends and same-day bookings
Sends team members home when the scheduled coverage isn’t neededStays close to training hours and maximizes “down” timeLOCATION HEALTH : Owning maintenance systems to ensure quality experiences.
Ensures the front desk is tidy and organized, maintaining the systems that support our front end processesOwns organization of the Google driveOwns the timely execution and quality of email communication and organizationConducts walkthroughs of the lobby, front desk and suite (if applicable) on a weekly basisPrioritizes and delegates cleaning and maintenance tasks to team members throughout the weekOversees the maintenance and upkeep of the location. Completes organization and cleanliness of merchandise, marketing collateral and suite asset inventoryOversees and ensures the completion of daily dutiesEnsures all guest-facing and non-guest facing areas listed in the Location Health audit are kept clean and tidyREPORTING AND BACKEND EXECUTION : Supporting leadership with backend tasks that drive visibility, accountability, and informed decision-making.
Executes and roll out all new processes and procedures delegated to them by the GMAssists GM with : Snapshot, Weekly Loaf, Expense Reporting & Receipts, Tax Audits & Cash Deposits (if applicable)Updates Google My BusinessEnsures adequate backstock quantities of package assets & general location collateralAssists with POS DisputesCOMMUNICATION & EXECUTION : Amplifying the “why” behind new rollouts and supporting the team in staying connected to Red Door’s bigger picture.
Motivates the team and supports the why behind new initiatives rolled outSupports team motivation by communicating to the GM when team members have earned Work Tango pointsCommunicates information regarding product health, store updates, culture updates, training progress, low supplies, and metric insights through daily leadership postsResponsibilities that may be delegated to individual Team Leads for personal ownership :
Social Content CreationWeekly LoafCash Deposit / Change RunsWeekly SnapshotMarket OutreachMaintenance Supply, Cleaning Supply and Inventory Supply store runsPackage Catering PickupSuccess looks like :
Maintains the full support and trust of the entire team no matter how difficult situations may become.Staff are all highly trained due to the lucrative and thorough efforts of the team leads.All teammates are well-versed in speaking to and assisting guests with all questions and booking inquiries.All teammates are on board with and understand current promotions and marketing initiatives.The General Manager sees them as highly reliable for delegation and execution of any task necessary to promote the betterment of the team.KPIs :
Training TimelinePhone Shop SuccessMaintenance ScoreLDO % of Bookings / RevenueGuest feedback (Guest reviews or NPS)Labor (HPE)Location Health, Team Performance, and Marketing AuditsSocial ScoreRequirements :
