Employment Case Manager

Purpose :

To support residents in Public Housing in achieving their education, job training, employment and financial stability goals. Provide high-touch, individualized case management to participants over the course of the initiative.

Essential Tasks of the Position :

Provide employment readiness training, job skills training referrals, job search and placement assistance, and employment retention strategies to clients, assisting PHA residents with employment services :

• Conduct intake and administer career and vocation assessments;
• Develop and monitor progress on Individual Service and Training Plans (ISTP);
• Research, adapt and develop comprehensive career exploration and employment readiness curricula to include resume / cover letter preparation, interviewing and other soft skills, job search strategies;
• Teach career exploration and employment readiness classes to youth and adults;
• Liaise with teachers and other agencies to ensure participants receive ESL, GED, literacy, and other pre-employment instruction;
• Refer clients to appropriate PHA and / or partner provided education or training program - remain actively involved to ensure partner is providing high-quality training;
• Assist clients in obtaining internships, job shadowing and mentoring opportunities;
• Follow-up with clients to ensure success, employment retention, and address needs for further development / coaching and / or support services;
• Refer clients to appropriate PHA and / or partner work-enabling supportive services (child care, behavioral health services, etc.) - remain actively involved to ensure partner is providing high-quality services;
• Document all client progress in the case management databases;
• Maintain confidentiality of client information, processes and data;
• Meet regularly with Resident Services Department (RSD) and other PHA staff for program development and event planning (i.e. annual Community Job Fair) and to monitor and evaluate program success;
• Communicate regularly with community partners, service providers, employers and PHA directors;
• Attend trainings related to professional and / or program development, as required;
• Represent the Resident Services Department on various boards, committees, councils as assigned.

Position Requirements and Qualifications :

Education Level

Experience in Related Field

Knowledge, skills, abilities, licenses and certifications