Compliance Broker Agent

Job Description

Job Description

At Lever, we’re on a mission to make  air travel fair for all . As the  world’s largest flight compensation company,  we’ve helped millions of passengers understand their rights and claim what they’re owed after disrupted flights. Operating across more countries and handling more flight situations than anyone else,  we lead the industry  with our legal expertise, global reach, and deep commitment to passenger rights.

We're looking for a  Senior Product Designer  to lead the design strategy for our acquisition efforts - with a sharp focus on optimizing our website and driving conversions across key funnels. This role is critical to Lever's next stage of growth, where every interaction counts and every design decision has  measurable impact.

Y ou’ll own how millions of users first experience our brand  - from the homepage to the moment they take action. By collaborating closely with marketing, product, and engineering, you'll create user journeys that convert seamlessly across our claiming funnels, sales paths, and app downloads.

This is a role for a builder.  You’ll shape the digital face of Lever, using research, analytics, and experimentation to lead design work that performs at scale and moves metrics that matter.

What you’ll drive :

• Lead end-to-end design for acquisition-focused initiatives , with a primary emphasis on website experiences that drive conversions into claiming funnels, sales funnels, and app downloads.
• Define and evolve the design strategy  for conversion pathways - leveraging user insights, behavioral data, and A / B testing to shape vision and execution.
• Mentor and support designers  focused on acquisition, contributing to a culture of rapid iteration and data-informed design.
• Optimize user flows across web and mobile , ensuring high-performing CTAs, landing pages, and sign-up journeys that minimize friction and maximize conversion.
• Translate data into design action , using analytics and user feedback to continually improve website performance.
• Communicate clearly across teams and leadership , aligning on priorities through clear rationale and measurable results.
• Champion tools and workflows  that accelerate high-quality design output across acquisition channels.
• Own performance metrics  such as website click-through rates, funnel entry rates, and app download initiations.

What you’ll deliver in the first 12 months :

What sets you apart :

Why AirHelp?

About AirHelp

At AirHelp, we're on a mission to make the world of travel better. Since our foundation in 2013, we've assisted over 2.7 million passengers in receiving their rightful compensation, and we've protected over 9 million travelers through our membership program, AirHelp+. With a global team of 400 AirHelpers speaking 19 languages, we aim to provide a stress-free travel experience for all. Our commitment extends to standing up to airlines in court and advocating fair air passenger rights through APRA.

And there’s more! AirHelp isn’t just a great company, but a truly lovable place to work. That's why we're so proud to have been named a Most Loved Workplace, also for LGBTQ+, women and young professionals.

We’re committed to equal opportunities and diversity. Our offices are fully accessible, and we customize interviews to accommodate special needs, including those of neurodiverse candidates. Refugees and displaced individuals are encouraged to apply. We look forward to hearing from you!

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.